HTML Forms to capture user input
The ability to create HTML Forms to capture user input in a controlled manner with appropriate controls and that it allows for validation.
Something similar to InfoPath Forms but at a basic level that integrates nicely with K1000 Service Desk
The ability to do this in a knowledge base article and in a ticket would be nice
The submission of this form could then trigger the creation of a new ticket or trigger a ticket process and email appropriate users.
This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
Steven Kirwin commented
Thank You!!! You guys rock!!!!
This so good to hear that is being planned.
This would be a great feature.
Have the ability to create custom forms. Such as what HR would use to inform Help desk about a new user and what resources this new user requires. When submitted it will create a ticket
Tony Hasting commented
Outstanding idea... I have been wanting this functionality since I first installed the K1000.