Separation of service desk admins
I have recently come across an issue with the help desk where it's been pushed down from the Powers That Be that the Finance Department should have a ticketing queue for people to submit invoices because a shared mailbox is not working.
I have found, after working with a tech, that while it's possible to create the queue (obviously) you cannot restrict the admins of this finance queue from seeing the contents of the other queues, WITHOUT FULLY DISABLING THE ABILITY FOR THOSE PEOPLE TO SUBMIT ANY TICKETS.
Would like to have some sort of separation of duties regarding queues, and limit the ability of some service desk admins from being able to see the administrative side of other queues.
Lee Hutchinson commented
I completely agree!