How can we improve the SMA (K1000)?

Add integration to outlook calendar for time scheduled tickets

We are a finance company and alot of our tickets are time sensitive , so when creating tickets it would be nice if we can create a time sensitive ticket, and it will add it to our outlook calendar and who ever you add in the cc and the creator.

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kevin harris shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  Nick Buonpastore responded  · 

This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

5 comments

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  • Travis Cochrane commented  ·   ·  Flag as inappropriate

    This would benefit us as well. As a municipality we often deal with shift personnel or some odd schedules so being able to schedule the date/time we are going to work on an issue and then have that either directly integrate into Outlook or send an email with the calendar file attached would improve our service levels.

  • John Bullock commented  ·   ·  Flag as inappropriate

    It would be very helpful to be able to send calendar items to Outlook from K1000.

    We often have time-sensitive requests from the users we support; many are of the type Jerome Pierce described in his post of December 08, 2015 and that Shelly mentioned on February 05, 2014.

    Outlook's reminders/acknowledgements on our desktops and synchronized mobile devices help us maintain visibility of those requests. We currently have to manually create the calendar items. I would like to see a Kace facility within a ticket to "send calendar" item with options to send to the owner, submitter and/or logged in user. By "logged in user," I am thinking of when I as a manager see tickets in one of my team member's queues and I want to send myself a reminder regarding the ticket - so in that case I am neither owner or submitter, but I am the "logged in user" or the user logged into Kace at the time.

  • Mark H commented  ·   ·  Flag as inappropriate

    Very useful from our point of view as this would then feed directly into a range of other dates/task etc that are automatically populated into our Outlook calendars.

  • Shelly commented  ·   ·  Flag as inappropriate

    We have to setup equipment for meetings all the time. Would be really nice to be able to create the ticket for setting up the meeting then having it actually land on a calendar so we can get reminders that we have to do this.

    The other option might be to have Kace send out reminders of the tickets that have due dates/ times on them. Of course not sure if that would work for the OP.

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