How can we improve the SMA (K1000)?

Allow a user to patch on demand

It would be great if end users could initiate patching. Right now they can OK or Snooze a patching message, but are not notified again until the snooze interval is up. Right now we have that set at 60 minutes. But if a user is heading to a meeting, it would be great to allow them to begin patching when they leave their desk.

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Dustin Garden shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

14 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Allowing user to initiate the patch schedule or allowing us to initiate a path schedule OnDemand via a script would be very helpful. We are a global and mobile community that demands users have more control.

  • Elliot Page commented  ·   ·  Flag as inappropriate

    This would be a massive improvement for us, and greatly appreciated. Is there any update on the review, or an ETA?

  • Craig Andersen commented  ·   ·  Flag as inappropriate

    Another one that if i had more votes, I would use all 10 of them.
    On demand Patching is required for patching after an image. We should have the ability to kick off patching immediately after imaging has been completed via a script, similar to Runkbot.exe 4 0. Current work around is to have a patching schedule to run every 1-2hrs, which works ok but takes some time to complete and if alot of patches are missing, patching can restart detection and never truly complete in time.

  • Tuyen Nguyen commented  ·   ·  Flag as inappropriate

    Also, with the patch on demand, I would like it so that we don't need it to be in a schedule to initiate a patch on demand, or if a schedule is needed, then make it so that the alert window that usually came up would be just a notification icon such that they would be able to open the notification icon to initiate the install -- kind of like how SCCM has a notification icon that allows the user to open and then say they want to install the patch.

  • Kevin commented  ·   ·  Flag as inappropriate

    Really wish this would happen. I've had so many users hit snooze on the initial message then when they're finished with their task ask wonder how they can do the updates now before they leave for a meeting and we have to say there's nothing we can do besides wait for the install prompt to pop up again. We can either make the OK/Snooze time super annoying, or tell users we can't help them, and neither are good options.

  • J. Bautista commented  ·   ·  Flag as inappropriate

    Agree. Also would add the end user needs a way to start patching if snoozed. We have 90% laptop and they only are in during business hours. That means patching during the day... yay! They can snooze for a couple of hours at a time but they can never start when they actually have time so it passes into the next day or another snooze. Lots of complaints. So, my votes count as representative of 700+ users :)

  • Mkjeld76 commented  ·   ·  Flag as inappropriate

    Yes we have sysadmins that would rather install their own patches on servers from WSUS and reboot them then let KACE do it

  • usaplaza commented  ·   ·  Flag as inappropriate

    If the KACE agent team could extended the function of runkbot to include a value for patching then we could use runkbot x x in the User Console Library as a script the user could elect to run. This would seem to be the easiest and most versatile option.

    Alternately this could be used by administrators to locally initiate patching a machine based on its patch labels on demand or using a task scheduler built into the native OS. Hopefully we will get this type of functionality before Dell considers how to build it into the web GUI. Thanks in advance.

  • Dale Fayerweather commented  ·   ·  Flag as inappropriate

    This is very significant issue for our users. They were accustomed to having this control with our prior tool and have been extremely unhappy with Kace primarily due to the lack of ability to control when the updates "take over" their computer. I would really appreciate this feature being added as it will greatly enhance the reputation of the Kace tool in our shop. Currently, it is seen as a step backward by many of our users just due to the lack of this feature.

  • kevin harris commented  ·   ·  Flag as inappropriate

    please put this under review, we have a few laptops in our environment and it would be great if we could put something on their desktop for patching on demand!!!!!

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