Automatically Prevent Emails to Queue Email Addresses to Prevent Loops
We have multiple service desk queues that have occasionally gotten into loops where a notification from one queue gets sent to another and causes and endless creation of tickets in both queues.
Currently, the recommended way to prevent this would be to blacklist the subject lines of the queue notification emails, but this can cause legitimate tickets not to be created. Since, the main issue here is the notifications, which are what cause the excess tickets to be created.
The alternative is to create ticket rules for each queue, but this can be very time-consuming and error prone. Since KACE already knows what emails are associated with queues, it should be smart enough to not send those by default and prevent the situation on its own.