The MSI for installing the agent embeds the target server name in the msi filename. When downloaded using a browser, the browser may add a number such as (1) etc to the filename, when the user attempts a "fresh" download. This corrupts the installation, resulting in a SILENT configuration failure. The agent installs, services run, but the agent never reaches the server.

Please consider adding code to the installation process so that it discards text before AND AFTER a proper hostname in the filename when configuring the agent.

I understand that this suggestion was made and rejected 6 years ago. Please revisit the issue. It should be simple to fix, but as-is it makes KACE appear to users and management as seriously unreliable in the deployment phase.