How can we improve the SMA (K1000)?

Allow Non-submitters to comment on a ticket

Would love to have the ability to allow non-submitters with a stakehold to be able to comment within a ticket. Currently only Submitters can make comments on a ticket, however if you have a ticket that might have 3 individuals that might have information to add to a ticket, it would be good to be able to allow them. This would be different then a CC List, as it is also beneficial for people to receive notification but not comment.

133 votes
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    Matthew Calder shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded  · 

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    8 comments

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      • Keith Lujan commented  ·   ·  Flag as inappropriate

        Please allow us to toggle on or off a feature like this depending on the ORG it is in.

      • KACE User commented  ·   ·  Flag as inappropriate

        I am using 6.4 and users in the CC List can update the Comment box and even add attachments; their view on all the other fields are read only. As opposed to the user/submitter and owner views that have access to the configured fields.

      • Anonymous commented  ·   ·  Flag as inappropriate

        this would be really great, if We could do this, and if we also could allow our users to search all tickets but only be able to add comments that would be great as well.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We liked this feature in our last ticketing system. It shows as it would work but then nothing. Please enable this feature.

      • Mike DePasquale commented  ·   ·  Flag as inappropriate

        We also would like to see this feature. We have a lot of departments that require more than one individual to update/comment on a ticket. We would like to be able to allow others to comment. Please add a way to allow additional users to comment on a ticket.

      • Eddy commented  ·   ·  Flag as inappropriate

        I would just like users in the ticket cc list to add a comment.

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