Allow more granularity between helpdesk queues with regards to roles and permissions
I have a "Helpdesk" queue and a "Compliance" queue. I need a user to have admin role in his own queue, however I not be able to have the same rights in the "Helpdesk" queue. I need him only to be able to view his tickets in helpdesk queue and to be able transfer them to the Compliance queue when needed.
We have a few users who need different roles based on the queue they are using while still using the same user ID. Currently as it stands some of the users have access to more function then they should or are using multiple user ID's to perform various functions. You should be also be able to assign roles within queues as opposed across all of KACE.
I have gone through support with this issue and they have told me that it is not possible for KACE SMA in its current state to do what I need done.