Helpdesk - 'Next/Previous Ticket' Button
Include a 'Next Ticket' and 'Previous Ticket' button on the individual ticket view.
This would make it a lot easier to search for a ticket with specific comments. Specially when it's not your ticket. I find myself clicking on a ticket, scrolling down, having to go back and scrolling back down to where I was to select another ticket.
With this feature, we could easily cycle through tickets until we find the right one.
Magnus Hustveit commented
Good idea. Should probably be based on the view from which you accessed the ticket. Alternately default view.