recurring tickets or tasks like outlook tasks
I was wondering if there is a way to create recurring tasks in K1000 e.g. dusting off shipping PC's. or remind head of departments to bring their laptops for quarterly check.
This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release
Bryce Adams commented
I am still hoping this will come there is an obtuse way of accomplishing this for anyone who needs it
This would be wonderful. We just had to get another license and make another email address just to send scheduled reports to our helpdesk to create tickets. If this was handled internally, it would allow the license to be freed up for a team member and all together bypass the potential problems with email.
Chris Blake commented
We need tickets to automatically create tickets on a schedule. This might be used for preventative maintenance, audit scheduling, repetitive work, etc.
Please add this. For now we use a dummy report an schedule it.
But this is not user friendly.
implement duplicate ticket and Ticket merging feature
Dan T commented
We are currently using the SMA Service Desk for our Change Management process, so we'd like to trigger a schedule of forward changes to our Services Desks calendar for greater visibility. Has this suggestion progressed in the last few years, as we're on v7.2 now
Robbie Evans commented
Up vote for this! I figured out a way to do it sending the queue emails from another queue but its a pain in the butt. Would love for scheduled tickets to be a built in feature
I would like to see this as a field in the ticket (only for administrators) as a check box, then when you check the box, it would offer the options of the frequencies of the tickets to be created.
James Bullock commented
I would like to be able to schedule a tickets creation, or have a ticket hidden until a scheduled start time.
We don't need to see work to be completed until it can or should be completed.
Checking systems logs/health status in areas that can't be done with automated system monitoring.
Deleting log files so they don't fill a drive and take a system down.
Returning mobile devices back into vacation suspend after they've been automatically re-enable by the provider per provider policy.
I greatly appreciate all Kace has done for us!