Peer review before publishing Knowledge Based articles
Currently when a KB article is created it is instantly published to the DB. Could we have a draft option and peer review options so that the KB is only availble to everyone in a group once the submitter is happy and a defined list of approvers has approved.
If this was an option I would be able to delegate the creation of KB articles to another staff member. I know I could manually do change control but that takes so much time to meet and discuss the creation of KB articles that just being able to approve them in the ticketing system or make changes before publishing would streamline this and be more efficient.