How can we improve the SMA (K1000)?

Allow HTML markup in custom rule email results

Please allow html markup in "Email each recipient in query results"

It's nice that we can use it in the other emails but not having it here doesn't allow a uniform look (brand)

99 votes
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    kestnasg shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded  · 

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

    8 comments

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      • Nancy Cunningham commented  ·   ·  Flag as inappropriate

        YES - PLEASE provide the ability to use HTML formatting in emails created via rules. We also have the problem of not being able to include our logo - and I would also like to place links on selected text, instead of having to list the entire URL. This will allow all of our ticket-related messages to have a consistent, professional look and feel. Thank you!!

        Also, I've encountered another problem in emails created with custom rules: It seems that colons (:) and use of variables ($fieldname) can cause the next word to start on a new line.

      • Kathy Gilbert commented  ·   ·  Flag as inappropriate

        I vote YES!!!!! for HTML/Markdown availability in ticket rules. All outgoing emails from our Support Portal include our company logo EXCEPT for the ticket rule emails. This is not professional or consistent. Please add this feature in the next release.

      • Chris Burgess commented  ·   ·  Flag as inappropriate

        With 6.3 we have HTML formatting for SOME emails, but the option is not available for the outbound email under a Custom Ticket Rule. This really would help a lot since we use custom ticket rules to change tickets and email ticket owners when a ticket is updated.

      • Matthew van Vooren commented  ·   ·  Flag as inappropriate

        I think it's very strange that there is no option for html mail in a ticket rules. It feels like the HTML mail feature is not implemented because we can't use it anywhere we want.

      • Tom Schaper commented  ·   ·  Flag as inappropriate

        It would be very nice if we could add HTML tags to the text area. That way we could format some of the text in the comment area. I would love to add a <PRE> tag to keep our spacing intact.

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