Ability to automatically log tickets from other data source other than email
Currently Help Desk tickets can only be logged from the web portal, the mobile app, or via email. It would be useful to be able to log a ticket by sending data in a pre-determined format to the K1000 other than an email message to log a ticket. This would allow for the possibilities for having tickets automatically created based on actions that occur in other managed system in an enterprise environment. The current setup calls for users to make changes in one system and then either send an email to the k1000, go to the web portal, use the mobile app or email IT to create a ticket. While there are a few options available, the only one that allows for automation is email and it is still limited and not as practical as other options that could be made available. Examples would be an API, EDI, automatic Flat File import from a watch folder, XML Packet processing, among other techiques currently in use these days... I am not saying that KACE should support all methods just at least one that would be universally accepted and easy to implement while opening a new method to automatically log tickets from data that is from other business systems.
Steven Kirwin
shared this idea
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