How can we improve the SMA (K1000)?

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Create the ability to use Variables in Ticket Subject Line.

Would be nice to be able to use variables in the subject line for Tickets. $submitter_name etc.

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John Bodden shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Nancy Cunningham commented  ·   ·  Flag as inappropriate

    This would be especially useful when creating processes (for example, displaying a custom field containing the new employees name in an Onboarding Process).

SMA (K1000): Service Desk

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