Hide helpdesk Queue but allow process access
We want to create special queues just for access via a process.
i.e. New user creation, where we want to use the process to create the appropriate child tickets. We can do this right now, but the users SEE the queue AND the process, and they sometimes submit work orders directly to the queue instead of through the process.
This could be easily accomplished by specifying a special "character Convention" to hide a queue (i.e. enclose in brackets, prefix with asterisk, etc.)