SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Add a "take this ticket" button

    I would love an option, in the help desk queue, to take a ticket without having to check the box then going to "choose action" -> "reasign to" -> and then choosing myself. A "take this ticket" button beside unassigned tickets would be wonderful.

    287 votes
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    planned  ·  4 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  2. recurring tickets or tasks like outlook tasks

    good day,
    I was wondering if there is a way to create recurring tasks in K1000 e.g. dusting off shipping PC's. or remind head of departments to bring their laptops for quarterly check.
    thx -

    194 votes
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    planned  ·  12 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  3. Email - create processes

    This would allow an email to spawn a process similar to how it can spawn a ticket.

    193 votes
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    planned  ·  15 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  4. Service Desk: Show attached emails and embedded images

    Current issue/state:

    When tickets are created via email and contain an attached mail this attachment is not shown - not even as downloadable attachment.

    Same behavior is when Images are embedded into an html mail sent to Service Desk.

    Desired functionality:

    Please allow at least a file download of the eml/mime file so the content a ticket creator is referring to isn't going to get lost.

    48 votes
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    1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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