I would love an option, in the help desk queue, to take a ticket without having to check the box then going to "choose action" -> "reasign to" -> and then choosing myself. A "take this ticket" button beside unassigned tickets would be wonderful.287 votes
I was wondering if there is a way to create recurring tasks in K1000 e.g. dusting off shipping PC's. or remind head of departments to bring their laptops for quarterly check.
thx -194 votes
This would allow an email to spawn a process similar to how it can spawn a ticket.193 votes
When tickets are created via email and contain an attached mail this attachment is not shown - not even as downloadable attachment.
Same behavior is when Images are embedded into an html mail sent to Service Desk.
Please allow at least a file download of the eml/mime file so the content a ticket creator is referring to isn't going to get lost.48 votes
We are pretty sure that what we are providing in this regard in 11.0 is what you want. Please let us know after the release if it is not.
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