KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
31 results found
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Plugin for sharepoint
The users could install any software in their own machine through sharepoint intranet
155 votesThis is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release
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Ability to change the big quick action buttons text
In the end user portal, in the home page, the big button to open a ticket is not well translated in french, it's not very clear for a user. It would be nice to have the possibility to customize these buttons, particularly the text
83 votes -
Add integration to outlook calendar for time scheduled tickets
We are a finance company and alot of our tickets are time sensitive , so when creating tickets it would be nice if we can create a time sensitive ticket, and it will add it to our outlook calendar and who ever you add in the cc and the creator.
77 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Ability to change FAVICON
The ability to upload a FAVICON for the user portal much the same way you can alter the banner graphic and report graphic. This would allow for additional branding when a user looks to the address bar and/or bookmarks the site.
67 votesThis is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release
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Improve the software library like an application store (drag drop, software icon ...) for End User portal
Improve the software library like an application store (drag drop, software icon ...) for End-User Portal
52 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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More Customization for User Portal
I would like to see more customization options of the User portal, would be nice to be able to organize the software in groups or folders to clean the interface up better, it would also be nice to able to make install instructions a little more clear when wanting to install software like the ability to prevent the installation of software until they have gone over the requirements or pre-reqs.
40 votes -
Display assets assigned to user in end-user portal
If a logs into the service portal, he/she should immediately see the assets assigned to him/her, similar to how the user can already see the tickets he/she has requested.
The basic functionality for this already exists, as the user can filter assets when creating a ticket.
However, we do not allow end-users to create their own tickets. Our operators create tickets on behalf of end-users. In addition, even if we did allow users to create their own tickets, we would still want their assigned assets to appear without having to browse the ticket-creation area.
35 votes -
Quick Actions having the ability to have more than two selections showing.
There are only two selections, which are hard coded for Display Quick Actions on the User Console Home Page Settings. In my case, I am creating a process template for On-boarding, and Off-boarding. I believe that adding these two to the Display Quick Actions would beneficial to all with customization ability. It would be even better to have more choices, maybe two more that the customer can customize themselves. There is a lot of landscape being occupied by the Quick Actions, Announcements and Helpful Links sections on the User Console interface.
23 votes -
queue selection layout options
When an end user is selecting a queue, there is only a drop-down box with the queue options being select able. We would like the ability to change the HTML/CSS only, so that instead of a drop-down box being displayed to select a queue, there would be other options available such as a grid-view layout of the queues with an image for the queue, the queue name, and possibly a short-description for the queue. The reason for this is because user-interface and user-experience of a drop-down box is out-dated and not very user friendly when compared to modern UI/UX standards.
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16 votes -
Color of the "Urgent announcement"
It would be interesting to have the possibility to change the default color of the "Urgent announcement" section (above the "Quick actions" section) in the user portal. Actually, it is white characters into a yellow band, which is sometimes difficult to read for users.
16 votes -
Need the ability to report on usage of KACE Self Service Portal per user or device.
We are being asked to provide evidence that our end users are actually utilizing the self service portal.
9 votes -
K1000 users should be able to update their contact information like their phone #, location, Room#, etc.
K1000 users should be able to update their contact information like their phone #, location, Room#, etc. Users should not have to enter their contact information every single time they create a new ticket. If it is incorporated in the profile, every time a user creates a ticket, a technician will know how to reach the customer.
6 votes -
Remove "Need Help?" slider from user console
Our end users do not need to see the blue "Need Help?" widget slider in the top right hand corner that shows them the k1000 administrator guide.
I'd like to see the option to remove this from the Service Desk possibly in the roles section of the K1000
Thank you!
5 votes -
Users choose in Service Desk, which email notifications they want to receive.
On your start page, users should be able to choose which email notifications they want to receive.
So they have all information, that they want.3 votes -
Remove IP address from User Interface
Remove or have the option to remove the device IP address from displaying on the top right of the User Interface with the Company and Organization Default.
3 votes -
Make User portal login page more customizable
I have a 24" screen and having only an 8" section in the center makes things difficult. I try to put some very brief instructions on how to login to the portal and the way it inflates the size of my logo and the giant white border around everything causes the login/password boxes to scroll off the screen.
It would be great to have the full canvas and be able to have access to a folder where we could publish content that can be referenced on the end user portal. For example I would love to add a link to…
3 votes -
Limit how often user download
It should be possible to set a limit on how often a user can run a download from the User Portal to avoid impatient users making the Agent queue up multiple scripted jobs.
Example: User may click "Run Now" on the selected software/script once every 2 hours and cannot click it again for that software/script until 2 hours has lapsed.
3 votes -
Automatically disable and move users to to no access
Automatically move users that have not logged in to the appliance in a determinable amount of time or are disabled in AD when scan is run.to the no access role.
3 votes -
User Downloads - The info of the OS and size should be displaying through managed installations have zipped file uploaded.
All managed installations have each software with the supported operating systems and a zipped file uploaded instead of direct installer file (app, dmg, msi, or exe).
However, the info of the supported OS and file size won't be displaying under the End User Portal (user downloads).
3 votes -
Improve breadcrumb links to go back directly to Patch Schedules
When working in the Patch Management Schedule, once you go to a Detail page, you can not use the breadcrumb links to go directly back to the Patch Schedule listing; the trail changes from
Security > Patch Management > Patch Schedules
to
Security > Patch Management > Patch Schedule DetailThis should change to
Security > Patch Management > Patch Schedules > Patch Schedule Datails with the first 3 items being clickable links.3 votes
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