SMA (K1000)

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How can we improve the SMA (K1000)?

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  1. queue selection layout options

    When an end user is selecting a queue, there is only a drop-down box with the queue options being select able. We would like the ability to change the HTML/CSS only, so that instead of a drop-down box being displayed to select a queue, there would be other options available such as a grid-view layout of the queues with an image for the queue, the queue name, and possibly a short-description for the queue. The reason for this is because user-interface and user-experience of a drop-down box is out-dated and not very user friendly when compared to modern UI/UX standards.

    9 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. K1000 Self Service Portal

    When you login to the self service portal and you click on Software Library, can the system auto detect what OS the PC has and then only show software relevant to that OS.

    9 votes
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    1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  3. Allow each user to set their own default view in each of the pages (i.e. assets, tickets, etc.)

    Allow each user to set their own default custom view on any of the pages.

    8 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  4. Allow the removal of the Attachments portion of tickets in the ticket design

    By default every ticket has the option to add an attachment. We would like the ability to turn this part off for certain queues.

    7 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  5. Bring back queue and process permissions

    We have 3 queues used by hiring mangers; Onboarding, offboarding and Transfer. I used to be able to hide the Ticket queue for that process. Now if I grant permissions to start an onboardfing process, the ticket Queue shows up.

    I would like to hide the ticket queue wile at the same time allowing the user to submit a process ticket for that queue. This was possible before I upgraded to 6.3.

    6 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. Change Font size, and color

    would love to be able to change the font type, and color of the the user portal, and ticket fonts.

    5 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. Remove "Need Help?" slider from user console

    Our end users do not need to see the blue "Need Help?" widget slider in the top right hand corner that shows them the k1000 administrator guide.

    I'd like to see the option to remove this from the Service Desk possibly in the roles section of the K1000

    Thank you!

    5 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  8. export tickets into a word doc, or pdf format.

    I would like to be able to export tickets into a word, or PDF format. We had an audit, and we had to print the individual tickets, and the formatting was off by a lot. It would be great to be able to do this.

    5 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  9. Limit how often user download

    It should be possible to set a limit on how often a user can run a download from the User Portal to avoid impatient users making the Agent queue up multiple scripted jobs.

    Example: User may click "Run Now" on the selected software/script once every 2 hours and cannot click it again for that software/script until 2 hours has lapsed.

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. Automatically disable and move users to to no access

    Automatically move users that have not logged in to the appliance in a determinable amount of time or are disabled in AD when scan is run.to the no access role.

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make User portal login page more customizable

    I have a 24" screen and having only an 8" section in the center makes things difficult. I try to put some very brief instructions on how to login to the portal and the way it inflates the size of my logo and the giant white border around everything causes the login/password boxes to scroll off the screen.

    It would be great to have the full canvas and be able to have access to a folder where we could publish content that can be referenced on the end user portal. For example I would love to add a link to…

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. Web UI and K1000 roles

    I have 2 queues with one group needing to see all tickets in one queue but only seeing their own tickets in the other. This works in the Web UI but does not work on the app. In the app said group can see all tickets in both queues.

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. K1000 users should be able to update their contact information like their phone #, location, Room#, etc.

    K1000 users should be able to update their contact information like their phone #, location, Room#, etc. Users should not have to enter their contact information every single time they create a new ticket. If it is incorporated in the profile, every time a user creates a ticket, a technician will know how to reach the customer.

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. user password

    Users who are not in AD (only web Access) needs the ability to change their information and password self

    3 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to place Login box anywhere in the Welcome page.

    Sometimes I want/need to add more to the Welcome Page but I don't want colleagues to have to scroll for the login box. It would be great if we could insert it where we want it.

    2 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  16. Software Library usage Count.

    K1000 needs to have feature regarding tracking how many users use k1000 software library service. This would allow us to analysis the software library usage.

    2 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  17. Include Kace Version in ITNinja

    It looks like most of the articles and solutions I come across in ITNinja are referencing older (V5) versions of Kace. It would be nice if we could limit search results to a minimum version number to avoid finding a bunch of irrelevant information.

    Thanks.

    2 votes
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  18. User portal display on a mobile device

    The Kace GO mobile application is useful for the administrators. However, do you plan a version of this app for the end users, to submit new tickets, or consult quick links and KB ?
    Otherwise, it would be interesting to have a mobile-friendly web portal for end users. Actually, it is possible to browse and read the content of the user portal, but as it renders the same general overview than on a common PC browser, we have to zoom in to read on a mobile device.

    1 vote
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  19. Defining UNC path rather than URL for quick links

    I would like to share an Excel document (for example) into the Quick Links section of the end user console home page. So rather than using a URL, it would be preferable to use a UNC path to a NAS where the file is located. However, I get an error when I save this new link into the Service Desk section from the admin console.

    1 vote
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    1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  20. notification

    Currently, unless I periodically browse through my tickets, the only way I know a ticket I am assigned has been updated is when I receive an email. I believe sorting by 'Modified by' will also show updates, but is it also possible to have a pop up notification within Kace to notify me? Thus eliminating the need to have my email open all of the time.

    1 vote
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    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
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