SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. User Console Homepage Customization

    Create more customization on the back end of Kace Systems Management so that it is easier to tailor for the end user. Ex: In the attached photo, we have ticket templates for multiple things. We would like to reorder them so that the end user can tell that first one is the most commonly used one.

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  2. User portal display on a mobile device

    The Kace GO mobile application is useful for the administrators. However, do you plan a version of this app for the end users, to submit new tickets, or consult quick links and KB ?
    Otherwise, it would be interesting to have a mobile-friendly web portal for end users. Actually, it is possible to browse and read the content of the user portal, but as it renders the same general overview than on a common PC browser, we have to zoom in to read on a mobile device.

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  3. Defining UNC path rather than URL for quick links

    I would like to share an Excel document (for example) into the Quick Links section of the end user console home page. So rather than using a URL, it would be preferable to use a UNC path to a NAS where the file is located. However, I get an error when I save this new link into the Service Desk section from the admin console.

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  4. notification

    Currently, unless I periodically browse through my tickets, the only way I know a ticket I am assigned has been updated is when I receive an email. I believe sorting by 'Modified by' will also show updates, but is it also possible to have a pop up notification within Kace to notify me? Thus eliminating the need to have my email open all of the time.

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