SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. disable the daily email notifications Charlie Root from K1000

    disable the daily email notifications Charlie Root from K1000
    and option : change the name of sender, or the frequence weekly...

    158 votes
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    under review  ·  6 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add charts to reporting.

    Need the ability to create reports that give a general overview of the results in the form of a few simple charts (bar, pie, ect). This would be well placed as an option for the only thing reported or as a header to the list of machines being reported on.

    106 votes
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    4 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  3. Provide Database schema

    I would like to have a schema of the K1000 / K2000 databases to facilitate the creation of reports with external tools.

    79 votes
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    under review  ·  7 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create are own widgets with log files

    Ability to import a logfile and filter it, so you can see if there are any error's on the dashboard.

    60 votes
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    7 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  5. Change the reporter email address

    Change the reporter eMail Address

    We want to have the possibility to change the sender address for the reports. We want to minimize unneeded email traffic (for example when somebody is on vacation there will be automatically generated an absence assistant message - and of course the email address isn't a valid one so the postmaster got's error messages)

    BR & thx

    52 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. Develop a way to create and / or customize the widgets.

    K1000 Develop the system the ability to create and / or customize existing widgets in the system. Thus, the User can customize the home screen with the widgets you want with the best information and can even combine information from different widgets in one.

    46 votes
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    4 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add label names to the report wizard

    When creating reports, I frequently want to use labels to gather data about machines which only exist at a certain location(s) in our enterprise. Currently this is a huge pain, requiring manual SQL editing because there is no option to filter to machines which have a certain label otherwise.

    43 votes
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    under review  ·  7 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Variable Field for Reports

    Allow it to be possible to have a report that is based on an end user's specific criteria so that the report doesn't have to be edited by KACE admin everytime an end user needs a report ran.

    33 votes
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    under review  ·  2 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Driver Reporting

    Driver reporting on a system would be very useful. Being able to identify which drivers are loaded on a system, their versions, and which are actively in use vs. all drivers present on a system as a starting point would be greatly appreciated. If possible, I see this being added as a link within a Machine view in the K1000 under Inventory -> Computers, similar to Installed Programs, Discovered Software etc.

    24 votes
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    3 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  10. Software Version Reporting - Maintain a list of "Most Current Published Version" software titles

    Currently, maintaining software and patching on machines with software which automatically updates itself is rather difficult, because of the way KACE addresses software versions. I'm finding that if a software package undergoes a major build number change, and the new build number doesn't match a managed install, KACE will overwrite the automatically updated version of the software package with its older version.

    It would be absolutely lovely if KACE was able to maintain an ordered listing of the most current version of a given software title within its inventory the way it monitors patch versions etc, so we could label…

    20 votes
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    1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow non-admin users run certain reports

    All of our assets are tied to users. It would be great if they could run a report to see what assets they have assigned to them. Also, they might want to see a brief summary of all their tickets, a list of all the installed programs on their computer, etc.

    18 votes
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    3 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Edit Reports in SQL and Design View

    After creating Reports, people will sometimes like to edit them. Customers should be allowed to switch to SQL view to design/edit reports and then be allowed to switch back to Design view as we please.

    13 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  13. Better options for report scheduling

    There needs to be a way to have a broader way to schedule reports. We would like the ability to schedule reports based on the last Friday of the month or every quarter or ever 90 days. There is an option similar to that on the schedule section for patch management. Not sure why the scheduling isn't the same across the board.

    10 votes
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    2 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow write access to k1000 database

    As most people know you can access the k1000 database using a 3rd party reporting tool, but its only read only access.

    https://support.quest.com/kace-systems-management-appliance/kb/114992/can-i-access-the-k1000-appliance-database-using-a-third-party-reporting-tool-

    If the default user (R1), could be given write access or if another user could be created with write permissions to the database that would be very helpful.

    Example: Make a report showing number of created tickets per day by category, then create a view of that report to be referenced in a summary report

    **normal sql query
    select C.NAME As Category, count(
    )
    FROM HDTICKET T
    INNER JOIN HD
    CATEGORY C on (C.ID = T.HD…

    9 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  15. Include the time the last user logged in

    Include the information of the time the currently-logged-in user logged in.

    8 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Report in body of email instead of attachment

    In the Report Schedule Detail there should be an option to include the report in the body of the email as HTML or text instead of only as an attachment.

    Then users won't have to perform more work to see reports, especially simple reports that don't need PDF/CSV/Excel output.

    7 votes
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    1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  17. K1000 report query builder is junk

    Previously sent to support: Hello I have resolved the issue, but not happy with KACE query builder it’s a piece of junk and needs to be updated. For example if you want to pull a report on a field where field is NULL it pulls no rows. THERE IS NO ZERO LENGTH STRING OPTION IN THE QUERY BUILDER. I had to edit the where clause sql in the report to pull only rows were date (surplus date) = ""

    I have substantial background using Mysql, but if someone did not have my skills they would never get it to work.…

    7 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  18. Helpdesk reporting

    Make helpdesk reporting provide actual valuable data, like totla hours worked per technician. Maybe make the reporting GUI be somewhat useful and provide any of the actual fields needed. Perhaps actually support the reporting side of things as there is currently not really any.

    6 votes
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  19. Have a Helpdesk Ticketing reoport by location

    We have 32 sites and we need to be able to report tickets by these locations?

    6 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  20. Reports by asset type and location

    Allow the wizard to create a report by location for each asset type. For example I have several asset types. Devices, Mobile Devices, Printers, Network equipment, etc... For each of these asset types i would like to show which location they are at. The report is limited per asset type. The view for assets can show all assets by location but you can't add additional columns for users, serial number, model, etc. You also can't create a label for assets to use for reports.

    5 votes
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