SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Cumulative bar on Task Schedule page

    The Task Schedule page introduced in version 9.0 makes distributing tasks easier, but including a bar for the cumulative "busy-ness" of the appliance would be fantastic. Currently, when looking at the chart you need to scroll up and down to get a sense of the times when the appliance is least busy. Adding a line that gives an indication of how many tasks are running at a given time would make identifying busy and non-busy times easier.

    4 votes
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  2. basic health check option for appliance prior to upgrading

    A health check scan option next to the upgrade appliance that can be ran to do a quick scan on the appliance to make sure there are plenty of resources available to do an upgrade (for the next available version). If scan fails, a list of resources taxing the appliance will show so a customer would know what they need to free up or suspend prior to performing an upgrade.

    4 votes
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  3. FreeBSD 11.1 is no longer supported as of September 30, 2018

    Some companies identify EOL operating system releases as potential vulnerability. Currently, SMA version 9.0.270 is running on FreeBSD Version: 11.1-RELEASE-p10. Will there be an upcoming release of KACE that will run on a supported version of FreeBSD (11.2 or 12.0)?

    4 votes
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  4. Need advanced apache functions

    Need the ability to rewrite the url from the IP address of the Appliance to the SSL certed name.

    Example:

    When a user goes to https://123.123.123.123 it should be redirected to https://k1000.mydomain.com.

    The reason for this is our companies security scans are flagging this as a security violation which could force us to take Kace offline.

    3 votes
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  5. syslog enhancement

    Syslog can be send very limited kace log data to a remote syslog server on version 10.1.99, but it can't meet the PROD syslog requirements.
    It's a very important function, customers use syslog for IA and Compliance requirements.
    Syslog is a new feature on 10.0, can we enhancement this feature to send more log data?

    3 votes
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  6. Delete from MIA only if license count is reached

    We currently have MIA Inventory set to delete if the device hasn't checked in in over 50 days. We do this to stay under our license count. I think it would be really beneficial to have an extra option that only deletes MIA computers if we have reached or are near the license count.

    3 votes
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  7. Inventory: make the "Assigned to" field as link or popup

    In the inventory of a computer please make the "Assigned To" name as a link to the user or let the information popup like in an service desk ticket. The attached screenshot shows the popup.

    3 votes
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  8. Update "Enable SNMP READ access" to use SNMPv3

    KACE SMA currently only supports SNMP read access with a community string. For security reasons we would like an upgrade to v3 to support a credentialed login.

    3 votes
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  9. Verification of the information fields on the configuration of the ip adress, mac as is done on the internet site when checking the validity

    Verification of the information fields on the configuration of the ip adress, mac as is done on the internet site when checking the validity

    3 votes
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  10. Improve File System layout

    Currently there are 2 main partitions, \kbox and \kbackup.

    When patches, software or other items fill the disk the system stops working correctly. The OS and downloadable content should be on separate partitions to prevent this from happening.

    You can even assign a specific size for each area. I.E.
    \Kbox - basic OS
    \kbakcup - backups
    \Software - 100 GB for Software installations
    \Patches - 100 GB for Patches

    Thus when we fill up patches, everything else will still work. Then we can work on freeing space for patches.

    This would also help in the request for more feedback on…

    3 votes
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  11. Ability to add devices into an exclusion setting. Maybe something similar to Ignore Client IP Address Setting.

    Ability to add devices into an exclusion setting. Maybe something similar to Ignore Client IP Address Setting. If a device is in this exclusion, it is excluded from getting scripts, managed installs, and patching. Should be able to select what type to be excluded from.

    2 votes
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  12. Orgs had the option to lockdown number of agents (node count purchased) per Org

    If account purchased 1000 agent nodes to be spread across 4 Orgs, there's nothing built into the appliance where they can lock down the maximum number of nodes to be used per Orgs and it always has to be regulated. If a node number could be locked down by the IT admin, there wouldn't need to be a need to keep managing that aspect of the Org among other Orgs to make sure the maximum number is enforced.

    This would also be good for agentless node count. Thirdly, the ability to report on agent/agentless node counts used/available per Org and…

    2 votes
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  13. Filtering Log File/Live View of Patching

    I like to look at log files while an operation is in process. Sure, I can TRUST the Kace SMA that it is doing what it is supposed to be doing with patches, but I'd like to be able to see step-by-step where it is in the process. I can get an idea in the Access log within the SMA; however it would be nice to see a live log file specific to patching rather than seeing everything that's going on.

    1 vote
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  14. Virtualisation Tools

    It'll be great to have virtualisation's tools (like VMware Tools et Windows Integration Services).
    It'ss help administration for stopping/starting the SDA and SMA appliance controled by the hypervisor when maintenance are only a standalone hypervisor.

    1 vote
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  15. Enhancement of Kace (Automating ticketing Systems)

    I wish that the ticketing system of Kace be provided with the option of setting ticketing section to send automated responses to tickets submitted under certain category based on certain hours like after hours or weekends. Then follow up with responses to user that originated the ticket and send replies to IT Technicians. At the end, if the ticket is not closed, it should generate a reminder intermittently as in say every 4hours or so.

    1 vote
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  16. Ability to see if device is online / offline from software detail page

    From the software detail page, we usually see which machines need to be brought up to the latest version, it would be helpful if we could see if the machine is online/offline from this page. I know on the far right there is something that shows you when it was last inventoried, but depending how many labels that device has applied to it, this goes offscreen. Also the ability to do device actions from this page (ping, bomgar jump, etc) would also greatly make our jobs easier..

    1 vote
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  17. Appliance "License Information" needs to be able to tell which license key is still valid.

    This is in regards to the APPLIANCE license key. The license key that you apply when going through the EULA screen during initial virtual appliance set up, for example. The license key allows you to manage X amount of client computers under the Inventory list. Currently, in order to obtain support for the appliance with latest updates, technical support, etc... you must have a valid license key applied to the appliance.

    Example of the problem:
    - Purchase license key that allow 500 nodes to be managed under Inventory. Expires December 2018. Licensing department provides a license key for this via…

    1 vote
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  18. Add Log for Updates to show who kicked it off

    Just came across where one of the admins kicked off the appliance update. Went to the log and Update portion and did not show which admin kicked it off. No Show History on the page. Current workaround is to give admin near admin access by creating a role and only blocking appliance section.

    1 vote
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  19. Ability to set Manager to Unassigned in User Detail

    Manager field was recently added to the User Detail screen. After manually assigning a Manager to my user record, I am now unable to change it back to 'Unassigned'. It does not appear in the drop-down list.

    1 vote
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  20. Configuration option by user for the SMA Device Details to open at your preferred "Deployment Status".

    The previous version opened Device Details by default to Deployment Status = Deployment Scheduled. The current version opens by default to Deployment Status = Installed. Set an appliance default to whatever your developers decide, but allow individual SMA users to change the default view in Settings \ Users \ User Detail.

    1 vote
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