SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Appliance "License Information" needs to be able to tell which license key is still valid.

    This is in regards to the APPLIANCE license key. The license key that you apply when going through the EULA screen during initial virtual appliance set up, for example. The license key allows you to manage X amount of client computers under the Inventory list. Currently, in order to obtain support for the appliance with latest updates, technical support, etc... you must have a valid license key applied to the appliance.

    Example of the problem:
    - Purchase license key that allow 500 nodes to be managed under Inventory. Expires December 2018. Licensing department provides a license key for this via…

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  2. Enhancement of Kace (Automating ticketing Systems)

    I wish that the ticketing system of Kace be provided with the option of setting ticketing section to send automated responses to tickets submitted under certain category based on certain hours like after hours or weekends. Then follow up with responses to user that originated the ticket and send replies to IT Technicians. At the end, if the ticket is not closed, it should generate a reminder intermittently as in say every 4hours or so.

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  3. Ability to see if device is online / offline from software detail page

    From the software detail page, we usually see which machines need to be brought up to the latest version, it would be helpful if we could see if the machine is online/offline from this page. I know on the far right there is something that shows you when it was last inventoried, but depending how many labels that device has applied to it, this goes offscreen. Also the ability to do device actions from this page (ping, bomgar jump, etc) would also greatly make our jobs easier..

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  4. Prevent user from choosing too many columns under "Column Visibility" menus

    I just had a SR because my own user account 's Devices screen got corrupted when i choose one too many columns from the Column Visibility customization menu. The Reset Default Layout option was broken too. KACE support had to tether my k1000 to fix the issue for me, There is no mention of a limitation on amount of columns in the admin guide, but if you do what i did, it could break the user account's view of the screen. Granted the column i was adding was a from a custom attribute i created in Computer Assets, but the…

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  5. 1 vote
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  6. Create a token for "problem description" so that we can include that on emails.

    Create a token for "problem description" so that we can include that on emails.

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  7. 1 vote
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  8. Filtering Log File/Live View of Patching

    I like to look at log files while an operation is in process. Sure, I can TRUST the Kace SMA that it is doing what it is supposed to be doing with patches, but I'd like to be able to see step-by-step where it is in the process. I can get an idea in the Access log within the SMA; however it would be nice to see a live log file specific to patching rather than seeing everything that's going on.

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  9. Orgs had the option to lockdown number of agents (node count purchased) per Org

    If account purchased 1000 agent nodes to be spread across 4 Orgs, there's nothing built into the appliance where they can lock down the maximum number of nodes to be used per Orgs and it always has to be regulated. If a node number could be locked down by the IT admin, there wouldn't need to be a need to keep managing that aspect of the Org among other Orgs to make sure the maximum number is enforced.

    This would also be good for agentless node count. Thirdly, the ability to report on agent/agentless node counts used/available per Org and…

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  10. Drivelock

    We use Drivelock instead of Bitlocker. It would be great if we could have the kbox check the Drivelock encryption status (like Bitlocker). This info could maybe shown in the hardware section so we can generate reports on it to make sure our machines are fully encrypted. If that won't work maybe we can have a default Kace script that will check the percentage encrypted and other items.

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  11. I would like to have Kace image in the following formats as our cloud provides only ISO, QCOW2 and RAW

    We have a new cloud environment which is an upgrade from our existing formats where the below image formats are supported
    ISO, QCOW2 and RAW

    Does Kace has any plans to have images on these formats.

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  12. In the installation of the OVF file in VMWare the section to select the language to continue the installation.

    The setup has English selected as the default and you can not proceed due to the highlighted English is not an option. You have to scroll down 3 or 4 languages to English then proceed. A little confusing.

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  13. Virtualisation Tools

    It'll be great to have virtualisation's tools (like VMware Tools et Windows Integration Services).
    It'ss help administration for stopping/starting the SDA and SMA appliance controled by the hypervisor when maintenance are only a standalone hypervisor.

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  14. Granular history for audit purposes

    We would like the ability to specify which items to keep history and for how long. Currently, we have it set to 3 months and our DB is 11gig. We dont need to keep some of that history for that long and some things we need to keep for 2-3 years for HIPAA. Adding Granularity or some other way to keep history would be great

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  15. Please have a feature to customize the default asset fields. For e.g, renaming "Location" to "Data Center"

    Please have a feature to customize the default asset fields. For e.g, renaming "Location" to "Data Center"

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