Some articles should be public (for example, we're a school and pupils don't have access to KACE but some articles are aimed at them too.)5 votes
Currently assigning a label to a knowledgebase article only hides it from the standard user portal. I would like to be able to also restrict who can view certain knowledgebase articles when logged in though the admin portal. For example, network administrators, system administrators, software developers, etc. should be allowed to place KB articles in Kace that can't be viewed by helpdesk. Currently anyone who can log into the admin portal can view all KB articles.3 votes
Either integration of other sources of knowledge articles into the kbox kb. Be they internal or external. Examples:
You get the idea. There are many sources of information that an administrator might use. Importing them into the kb is a good way of saving time and getting everything into one place.3 votes
When searching for a knowledge base article in the help desk, when a filter is selected, can a cascading list option be added to the setup?
When selecting a knowledge base article through the filter, can there be a cascading list option be added to the setup.3 votes
Allow users to have the ability to print kb articles created in kace using embedded images with markdown code2 votes
Some knowledge base documentation is for internal support staff and some are for end-users. It would be great to have a drop down on each KB article to select which type of KB it is, whether Internal or External.2 votes
Kace customers cannot view what knowledge base articles users have access to.
Optimally you should be able to view by label like in the other branches of Kace.
Smart label functionality would be nice here also.2 votes
Can we make the Knowledge Base accept emails and create articles from them?1 vote
Knowledge Base Tab
Helpdesk staff can quickly sort by category but can you add "Date Created/Modified" to see what is new in all categories/most recent KB articles? Created by is also good in case you have questions about the kb article.1 vote
I'm revamping my Knowledge Base data entry process, and it would be great to have a way to delete the previous entries that appear in the auto-fill when entering a new KB article (Title, Category, Platform, Importance).
Outlook has the .NK2 file which holds the auto-fill data, does K1000 have something similar?1 vote
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