SMA (K1000)

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How can we improve the SMA (K1000)?

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  1. The Knowledge Base should allow some articles to be public so that a login is not required

    Some articles should be public (for example, we're a school and pupils don't have access to KACE but some articles are aimed at them too.)

    5 votes
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  2. Restrict Knowledgebase Visibility in Admin Portal Based on Label and Role

    Currently assigning a label to a knowledgebase article only hides it from the standard user portal. I would like to be able to also restrict who can view certain knowledgebase articles when logged in though the admin portal. For example, network administrators, system administrators, software developers, etc. should be allowed to place KB articles in Kace that can't be viewed by helpdesk. Currently anyone who can log into the admin portal can view all KB articles.

    3 votes
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  3. Documentation Integration

    Either integration of other sources of knowledge articles into the kbox kb. Be they internal or external. Examples:

    Sharepoint

    TechNet

    vmware kb

    Jira

    You get the idea. There are many sources of information that an administrator might use. Importing them into the kb is a good way of saving time and getting everything into one place.

    3 votes
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    0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
  4. print knowlegebase articles

    Allow users to have the ability to print kb articles created in kace using embedded images with markdown code

    2 votes
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  5. Knowledge base Internal/External Segmentation

    Some knowledge base documentation is for internal support staff and some are for end-users. It would be great to have a drop down on each KB article to select which type of KB it is, whether Internal or External.

    2 votes
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  6. View by More (View less)

    Kace customers cannot view what knowledge base articles users have access to.

    Optimally you should be able to view by label like in the other branches of Kace.

    Smart label functionality would be nice here also.

    2 votes
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  7. Can we make the Knowledge Base accept emails and create articles from them?

    Can we make the Knowledge Base accept emails and create articles from them?

    1 vote
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  8. Knowledge Base

    Knowledge Base Tab
    Helpdesk staff can quickly sort by category but can you add "Date Created/Modified" to see what is new in all categories/most recent KB articles? Created by is also good in case you have questions about the kb article.

    1 vote
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  9. Delete AutoFill entries in K1000 Knowledge Base

    I'm revamping my Knowledge Base data entry process, and it would be great to have a way to delete the previous entries that appear in the auto-fill when entering a new KB article (Title, Category, Platform, Importance).
    Outlook has the .NK2 file which holds the auto-fill data, does K1000 have something similar?

    1 vote
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