SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    Employers like certifications. When you are looking to hire a new employee or when you are evaluating the work of a current employee, their industry certifications are a major factor. Training (like at the Kace Konference) could be the basis for these certifications, with testing at course end to verifiy learning. Employers and Employees would both benefit, as well as would Kace, as certified personnell are some of the best testimonials/advertisements for products and solutions.

    254 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  6 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  2. A Best Practice Guide - For K1000

    Would be nice to have a best practice guide on implementing the K1000.
    I think its important for Kace to have a baseline for customers to work within.

    I found it rather difficult in the early stages of our kace implementation the responses i would get from different members of kace. I also think this might get kace support team on the same playing field. I often find i get a different answer every time i ask the same question. When im trying to achieve the one objective.

    Had we had this from the start i think it would of…

    119 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  3. Disable HTML format

    We use KACE in Dark Mode so after 9.1 upgrade all tickets being formatted in HTML has made the text extremely hard to read (black text on black background). There should be an option to format tickets so the text is always white (like before), or to disable HTML all together as we do not need it.

    62 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to suppress "KACE SMA offboard backup is not enabled" message

    Please give an opt-in option to suppress the "KACE SMA offboard backup is not enabled" banner at the top of the home screen. While I understand the need and benefit of this feature, for users who are already utilizing a backup solution (such as Veeam), we may not wish to turn on the SMA offboard backup solution.

    It would be nice to have the option to suppress this message with a setting perhaps located on the backup configuration page, so users who already have an backup solution in place do not have to sacrifice screen space with the banner.

    40 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  5. PLEASE! GO BACK TO THE PREVIOUSLY INTERFACE COLORS KACE 8.0

    This new User and Admin interface colors and Text sizing on KACE SMA 8.0 is horrible! Please, give us possibility to change this!!!

    26 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow Sellecting multiple users when adding users to Licence assets

    We have added the User field to our asset type license. It would be very useful to allow selecting multiple Users. as some licenses will apply to multiple people.

    24 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make dashboard clickable for detailed information

    Make the widgets on the dashboard clickable for more detailed information. For instance, clicking on the Connections would take you to a screen that only shows actively connected machines, Critical Patch Compliance would bring up a list of the computers that need patched, or Expiring Dell Warranties would display a list of computers with expiring warranties.

    18 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  3 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow configuration of ports

    Inbound ports 443 and 80 are already in use at the public IP address where our K1000 is in a DMZ. I need to be able to change the listening ports on the K1000 and the ports used by the agents to something else.

    11 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    We have targetted the KACE Systems Management Appliance (SMA) to be able to run in the DMZ in two phases. In SMA 11.0, you will use a new, KACE designated port to perform all communications through the KACE secure Konea tunnel. In SMA 11.1, you will be allowed to choose your own port.

  9. Close the gap between macOS release date and support date on the KACE appliances.

    The supported date of MacOS systems on the K1000 and K2000 is far too long after Apple releases a new OS. This prevents some adoption of the tools and hampers the ability to support systems in environments. .

    10 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  10. touch friendly menus

    the menu that use fly-outs for sub-selections are not touch friendly. They currently use hover to open and close. Please change the functionality that when they are clicked, they stay open till another selection is made

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow multiple criteria for advanced searches & smart labels

    When creating advanced searches & smart labels, the way it structures the queries is such that each line is a separate select. That means it searches for each line, then combines the results. So if I am looking for devices with software package A version 1.0, I would think that having a two line search, the first for software title = A and the second for software version 1.0 would get it. But since it does each line separately and combines the results, if a computer has software A version 2.0 and software B version 1.0 it will match even…

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  12. View Smart Labels by Label Type

    As the number of smart labels grows managing them becomes more difficult. It would be very helpful to have the ability to narrow which type of smart label is displayed on the Smart Labels page (Home, Label Management, Smart Labels). A "View By" menu should be added to select, Device, Patch, etc.

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  13. Live Chat

    Build or integrate a live chat system into the SMA. Customers have the ability to contact KACE support via chat, why not have the same functionality for customers to communicate with their end users? Thanks for consideration

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  14. 7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  15. Customize the Dashboard Shortcuts

    Have the ability to Customize the Dash board with a shortcut to any of the areas in the K1000. Example: An Administrator want to go have a Shortcut to Tickets, Knowledge Base, and Assets. This way the admin does not need to browse around to find the area they are looking for.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cut the printscreen

    When I go to print my screen on the tiket, I would like to cut it.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  17. Making an addition the the site that adds the Ticket number to the browser tab.

    Making an addition the the site that adds the Ticket number to the browser tab. This way if you have a couple of different tickets open at the same time in your browser you have some indication of which one is which, rather than just having to click through them to get to the one you want. Ticket title would also be good but obviously the space is very limited.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow archived user deletion from the choose action menu under the user page

    We periodically clean up archived users out of the user menu. Right now we must manually open each user and click "Force Delete" for each one. We usually have hundreds of these to do at a time and it would be beneficial if we could use advanced search to filter out archived users and then simply select them with a check box and use Force delete from the choose action menu.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  19. Patches Sections

    We need a section on the KBOX Service Center website that would display all the patches avaible for the K1000 and K2000 with a description of what it will be fixing.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  20. CPU Uptime Data

    We need a way to effectively track CPU uptime to create smart labels against this. Instead of placing a Date, and I assume a time, value, using the common format of DDD,HH:MM:SS would make a dynamic Smart Label whereas the current method would have to be updated manually.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Feedback and Knowledge Base