SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. HTML Forms to capture user input

    The ability to create HTML Forms to capture user input in a controlled manner with appropriate controls and that it allows for validation.

    Something similar to InfoPath Forms but at a basic level that integrates nicely with K1000 Service Desk

    The ability to do this in a knowledge base article and in a ticket would be nice

    The submission of this form could then trigger the creation of a new ticket or trigger a ticket process and email appropriate users.

    97 votes
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    4 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  2. Add Hard Disk Drive model to computer inventory detail

    It would be very helpful if we could determine the hard drive model installed in our PC's without having to manually search.

    95 votes
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    7 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  3. Better configurability over Bandwidth Throttling

    The K1000 lacks the ability to throttle bandwidth (other than within Replication Shares.) The bandwidth throttling from within Replication Shares is good, but that is the ONLY place that it can be configured. Having the ability to configure this for the whole KBOX would be a great feature. Things like maximum bandwidth utilization, maximum data transferred, etc.

    94 votes
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    under review  ·  10 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  4. Provide Database schema

    I would like to have a schema of the K1000 / K2000 databases to facilitate the creation of reports with external tools.

    94 votes
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    under review  ·  7 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add wake on LAN to Patch schedules.

    Add a check box to add Wake-On-LAN for any computers that are part of a patch schedule. This way you do not need to define WOL schedules and worry about them being in sync with your patch schedules.

    93 votes
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    3 comments  ·  Wake-on-LAN  ·  Flag idea as inappropriate…  ·  Admin →
  6. Patching needs a Workflow Builder with Scripts, Notifications, Machine Actions.

    KACE needs the ability to build out a patching session as a workflow.

    With a Pacthing Workflow you can add in functions such as separate OS and Application patching schedules, Notifications, Scripts, Machine actions, etc. and have them all run within a set overall time and recieve vaulable notifications as the process is running or if something isn't working.

    Currently I have to run scripts before and after certain servers are patched to manage applications/services so a Detect and Deploy job with multiple reboots doesn't corrupt data. Whenever a schedule time needs adjusted, changes have to be made all over…

    88 votes
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    1 comment  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Free SSL certificates from Let's Encrypt

    Add the ability to get a free SSL certificates from Let's Encrypt (www.letsencrypt.org) and have it auto-renew with their client.

    You are able to use their certificates without the client but they expire after 90 days making them hard to manage in the long term.

    86 votes
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    4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  8. Provide BIOS settings inventory

    It would be nice to have the ability to inventory (and enforce) BIOS settings right from the KBox Appliance. Dell provides the CCTK utility to manage these features on supported systems. Having this utility integrated into the agent would give the ability to centralize management of BIOS setttings, provide compliance reports on BIOS settings and push out BIOS profiles. This would be wonderful.

    85 votes
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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
  9. Support for multiple active directory domains

    Being able to connect to more than one active directory for single sign on would be an amazing feature. I have a setup where I have multiple active directory forests and MUST keep them separate and disconnected. I use multiple orgs and am enjoying it, but without being able to join to each active directory with single sign on, I am afraid user adoption of the portal will be minimal and not worth the effort. Please add this as soon as possible.

    85 votes
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    under review  ·  3 comments  ·  Single-Sign-On  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to send attachments (not just links)

    Need to have the ability to add attachments via the helpdesk software that emails it to the end user like normal email.

    Would be difficult to get end users to log into the portal & would just cause more issues. Sometimes we need to attach instructions or other pertinent info. With previous software we were able to do this, now we cannot & have to send via Outlook which defeats the purpose of helpdesk.

    84 votes
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    14 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  11. Recognize users by more than one e-mail address

    The users in the KBox should be able to be assigned multiple e-mail addresses (aliases) so that if they send a message from an alias address it assigns the correct user to the ticket instead of creating a new user.

    83 votes
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    11 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  12. Jira integration

    We use both Jira and K1000 helpdesk.
    We use Jira for long term tasks and kbox for Service Requests and Incidents.

    Being able to make a sub-task in Jira which has a corresponding kace ticket would be a huge benefit.

    Example:
    One of our long term tasks which is in Jira is End of Life for Windows Server 2003.
    Each server which needs to be upgraded should have its own kace ticket. This ought to be as simple as making a sub task in Jira and defining that that subtask is in kace. When the kace ticket is closed the…

    81 votes
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    3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow templates to be created for frequently used tickets.

    We could really use a template for making a ticket for frequently done processes like creating a new user. I would include only the fields needed to create a new user and you set certain fields as mandatory.

    81 votes
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    10 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  14. Add the ability to verify a file/directory does NOT exist while scripting tasks.

    In the verify stage of scripting tasks, you can check if a file/directory does exist, but there is no option to verify that they do not. By providing this feature, it would be easier to deploy based on trigger files instead of always relying on the registry.

    80 votes
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    9 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bypass UAC while running scripts

    This is a follow up ticket to continue tracking an add on thread to a ticket which is now completed:
    http://kace.uservoice.com/forums/82699-k1000/suggestions/1637531-uac-compatibility

    Bypass UAC while running scripts:
    Running scripts as System does not involve UAC. If running scripts as a User, UAC applies. That case is still under consideration for a future release.

    78 votes
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    2 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    You are encouraged to vote on this ticket that was split out for a previous (closed ticket) that contained two different suggestions.

  16. Ability to change the big quick action buttons text

    In the end user portal, in the home page, the big button to open a ticket is not well translated in french, it's not very clear for a user. It would be nice to have the possibility to customize these buttons, particularly the text

    78 votes
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    under review  ·  3 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add integration to outlook calendar for time scheduled tickets

    We are a finance company and alot of our tickets are time sensitive , so when creating tickets it would be nice if we can create a time sensitive ticket, and it will add it to our outlook calendar and who ever you add in the cc and the creator.

    76 votes
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    5 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  18. Show TO DO in Replication Shares

    On the K1000 on 5.5 the To Do row was removed which - when you have over 100 replication shares means we cannot see if we have any issues with the replication shares. This option was around in 5.4 please can you bring it back urgently!

    75 votes
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    11 comments  ·  Replication  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    We are looking into this. The reason it was eliminated was that it was trying to retrieve the information in real-time and the page never rendered where there many replication policies. Stay tuned – hoping to have an answer in the coming month as to where this falls in our priority list.

  19. Customize the K1000 Knowledge Base layout

    In the K1000 Knowledge Base, it seems necessary to have the ability to customize the layout, similar to the Help Desk / Service Desk Ticketing (add columns, change column widths, change header wording, etc), and would be well used and very appreciated.

    74 votes
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    5 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
  20. Chat Support

    To better support our end users methods of contacting us, we've introduced a chat support system. Because KACE does not currently have chat built in, we partnered with Bomgar chat, and transfer the Chat Transcript over to KACE's API which then creates a work order with the transcript. This is a dirty method with many limitations. Some of the limitations are: several fields can not be set when importing through API, i.e. categories and problem description.

    Is there any hope that KACE would create its own integrated chat support module? When you contact Quest/KACE support, they have chat capability, why…

    74 votes
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    1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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