SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. 73 votes
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    under review  ·  14 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
  2. Managed Install Run As options

    Since Run now is available for Managed install. I think there should be deploy As option available just like in scripting. I would like to see Run as Logged-In User. This would allow the admin to choose how they want the install to execute.

    Windows Run As:
    Local System
    Logged-in user
    All logged-in users

    71 votes
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    2 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  3. Wake on Lan to be Not Dependent on ARP Cache

    Would like the K1000's Wake-On-Lan implementation to function more like a program called Spiceworks. The appliance currently dependent on the ARP cache. KACE WOL is dependent on the ARP cache of the network gateway device (i.e. router) to determine where to send the Wake-On-Lan packets to. The concern is if a machine is turned off for an extended amount of time (e.g. days), the ARP cache would be cleared on his network gateway devices, and the K1000 won't be able to wake up the device.

    70 votes
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    under review  ·  3 comments  ·  Wake-on-LAN  ·  Flag idea as inappropriate…  ·  Admin →
  4. Stop the flow of a process if a child ticket is rejected

    As of now, when a child ticket is rejected within a process and closed, the process will continue. Change it so that when a child is rejected that it will stop the process flow.

    69 votes
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    7 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

  5. Option to change settings for ALL or 1 organization from the System Org

    In our environment, we require multiple organizations. Many times, I need to make the same change to all orgs, and it takes a lot of time to edit each organization. I would like the option to "apply changes to all organizations" so that I don't have to spend all my time going through each org to make a simple change.

    69 votes
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    under review  ·  6 comments  ·  Organizations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Upgrade to Windows 10 via K1000

    What will be the plan for upgrading Windows 7 & 8 computers through K1000? We have Windows Update set to be handled via K1000, so users cannot use Windows Update, nor would we want to manually sign each computer up to have the option to upgrade to Windows 10 when it releases.

    An option to have the K1000 do this for us would be great and save people a lot of time.

    69 votes
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    8 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  7. Option to Run Scripts at Inventory Check-In

    I would like to see the function added to be able to set a script to run when machines check-in for Inventory. This would be much like the way the Managed Installs work, instead of having to schedule the script, or monitor for when the machines check-in.

    69 votes
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    2 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Custom Logo on Admin UI

    Could we please have the ability to replace the Admin UI logo as we have the ability to do so on the User UI and Reports.

    Thanks

    68 votes
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    under review  ·  8 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow ServiceDesk user imports to update user information from AD

    Importing users in ServiceDesk right now, only allows to import the users only once with their info from Active Directory. If the user's extension, department, etc, changes in AD, the scheduled user import will not update that in the ServiceDesk user list. This ends up in having discrepant info on the users.

    Have tried to delete the user, and reimport, which does actually import all their update information, but loses the association of the user with the tickets they submitted, that's not even an option ...

    67 votes
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    under review  ·  1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  10. Let remote users download patches from microsoft

    Company with about 500 machines off which > 400 work from remote locations often.

    When a machine is not connected to the company network, it would download it's microsoft updates directly from microsoft. When inside the company network it would download it's updates from the replication shares.

    kr

    67 votes
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    5 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability to change FAVICON

    The ability to upload a FAVICON for the user portal much the same way you can alter the banner graphic and report graphic. This would allow for additional branding when a user looks to the address bar and/or bookmarks the site.

    67 votes
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    4 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

  12. Smart managed installs that know if the installation has been patched

    I would love it if I could have a managed installation (say Office 2010) that should automatically be installed on all machines. I also want to be able to patch the software to a newer version without the managed install trying to install the software again.

    66 votes
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    5 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add read permission option for end-users ability to 'read' all tickets in a particular Service Desk queue.

    We need our end-users to have read permissions, with the ability to assign to only specific queues, while still maintaining write abilities to those same queues. There is no way to do this without making them all owners, and that is not an option. For instance, Under Service Desk, Configuration, User Preferences, Add a Read only Label: option that we could create and add labels to, just like we do for Owner Label: and Restrict Submitters by Label:, that would allow them to see all tickets as well as submit without being an owner and having modify abilities to other…

    66 votes
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    under review  ·  19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Version 9 added "Device action was successful" pop-up. GET RID OF IT PLEASE. I know the action was successful.

    Our only device action is to launch Dameware MRC (like teamviewer). Version 9 this annoying pop-up was added. I don't need to see it...if Dameware fires up, then I know the action was successful...I don't want to have to click on an OK box because if I need to DW into a PC, I need to do it now...not a second or two later.

    66 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Create are own widgets with log files

    Ability to import a logfile and filter it, so you can see if there are any error's on the dashboard.

    65 votes
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    7 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability to rename "name" field for assets

    Enable us to rename the "name" field for assets. For example, if I have a "Purchase Order" asset type, I want the "name" field to hold the PO number. I can instruct the users to use it in that way, but it would be much more intuitive if I could rename it. I understand that it's a mandatory index field, that's fine. let me rename it though so it's more appropriate for the asset type.

    64 votes
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    under review  ·  9 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
  17. Adding Keywords or Tags to KB Articles

    I would like to see the addition of a Keywords or Tags details when creating Knowledge Base articles. I believe this would be beneficial to our end users if they need to search for Knowledge Base articles.

    64 votes
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    3 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
  18. Knowledge base version control

    Version control would be awesome. Then knowledge base could be better used for help/instruction/rules documentation. Without versioning the changes made to documentation are not tracked and this is generally required from the quality perspective. The writer and perhaps the reviewer should also be included as a field.

    63 votes
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    3 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
  19. reboot

    When using the reboot option, although the timer does appear on the desktop, the countdown timer doesn't decrement. If the countdown timer is set to 30 minutes, the timers remains at 30 minutes until reboot. The timer doesn't move. It's doing it in the background but the users don't see the timer decrementing and it confuses the users as they do not know how much time they have left before it'll reboot. I'd like it to show the timer counting down.

    63 votes
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    3 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    Thank you for your input. This is under review and will be prioritized higher as more votes accumulate – so, we encourage you to vote if this interests you.

  20. Allow turning off software discovery on chosen machines

    There are situations when certain machine should have agent installed but software dscovery is causing problems when it comes to license compliance, like file servers. Ability to turn off software discovery or at least exclude drives/folders from it would be usefull.

    62 votes
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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    We’re engouraging votes from those who feel strongly that this is a valuable feature

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