SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Allow turning off software discovery on chosen machines

    There are situations when certain machine should have agent installed but software dscovery is causing problems when it comes to license compliance, like file servers. Ability to turn off software discovery or at least exclude drives/folders from it would be usefull.

    62 votes
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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    We’re engouraging votes from those who feel strongly that this is a valuable feature

  2. Disable HTML format

    We use KACE in Dark Mode so after 9.1 upgrade all tickets being formatted in HTML has made the text extremely hard to read (black text on black background). There should be an option to format tickets so the text is always white (like before), or to disable HTML all together as we do not need it.

    62 votes
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    3 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow Work field to be set as required

    Would like the ability to set the work section in the service desk as required. Currently, tickets can be closed without adding any work to them.

    61 votes
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    under review  ·  5 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  4. Use import/export resources for service desk categories

    I would like to be able to export/import a list of categores/sub-categories from a .csv file into the service desk ticketing configuration.

    60 votes
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    5 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  5. Asset Management of computer peripherals, monitors, printers, scanners, usb devices

    Asset Management of computer peripherals, monitors, printers, scanners, usb devices as part of the computer inventory.

    In the inventory of the computer if you could see the ports that the printer is connected to. Right now it just shows the name of the printers installed but if it showed the port also this would help out Help Desk Techs. They wouldn't have to remote the computer to get this information. They could just add printers for a new/rebuild of a machine.

    60 votes
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    under review  ·  7 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Helpdesk E-Mail Attachments Need to be Included As An Actual File In E-Mail (Not as link)

    This item was addressed in the thread below however the fix was only to include a link to the actual image. We need the attachments to come with the email that way when we are on the road or off our company networks we can still assist with the ticket without needing to VPN in to view the attachment. This feature is included in Spiceworks which was is a free helpdesk solution. We need this feature added ASAP.

    https://kace.uservoice.com/forums/82699-k1000/suggestions/2740776-make-screenshots-and-attachments-to-ticket-availab

    58 votes
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    6 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  7. Azure AD Provider SSO

    Build some nice and easy SSO integration for Azure AD similar to salesforce. Would be very nice to be able to do this like you can with salesforce etc, I'm very surprised that in the re-design for SSO that it wasnt brought in.

    58 votes
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    2 comments  ·  Single-Sign-On  ·  Flag idea as inappropriate…  ·  Admin →
  8. Slack integration for Service Desk (api or RSS)

    There are several ways of doing this. See https://api.slack.com/ for more info. An alternative would also be to make user-specific RSS feeds of tickets assigned to them, with http authentication. That way you could integrate the k1000 to a lot of automation services, like IFTTT, Zapier.

    57 votes
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    under review  ·  3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  9. When patching fails with "error", tell us what the problem is!

    What a concept. It says "error" and error only. Tell us what the error is and why it's failing, maybe a solution??

    56 votes
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    2 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. LogMeIn Integration

    I would like to see some integration with LogMeIn, similar to Bomgar and UVNC. It would sure help to be able to start a remote session with LogMeIn from the Kace system like you can with other applications.

    56 votes
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    6 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow the "Knowledge Base Article:" Field to be moved or hidden within the Queue to help with navigating the Ticket.

    Allow the "Knowledge Base Article:" Field to be moved or hidden within the Queue to help with navigating the Ticket.

    54 votes
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    2 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  12. Synchronize physical inventory from the barcode scanner with automatically discovered assets

    We have a handheld bar-code scanner that we use to inventory all of our physical devices. Before adopting the K1000 we were using Numara Track-it system to do the inventory. The great thing about Track-it was the fact that it synced up very nicely with the bardcode scanner and automatically updated the database over the network once the scanner had been placed in it's docking station. This ultimately eliminated the need to constantly import scanned inventory because there was constant synchronization between the handheld scanner and Numara Track-it System. It would be nice if Kace was able to automatically sync…

    54 votes
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    6 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Change the reporter email address

    Change the reporter eMail Address

    We want to have the possibility to change the sender address for the reports. We want to minimize unneeded email traffic (for example when somebody is on vacation there will be automatically generated an absence assistant message - and of course the email address isn't a valid one so the postmaster got's error messages)

    BR & thx

    52 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. K1000 should support VirtIO drivers

    With the growing popularity of virtualization hypervisors that require VirtIO drives, Quest should start supporting that. Nutanix is another example of an environment where VirtIO drivers are required. Everything else we have can handle it, K1000 is the only outlier.

    52 votes
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    6 comments  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →

    We are excited to announce that version 12.0 of the KACE Systems Management Appliance (SMA) is almost ready for the Beta/Release Candidate program. This release will contain initial Nutanix support for the SMA. Although this is not the specific UserVoice feature you requested, you have made a request related to Nutanix in the past; so we want to invite you to check it out. If you are interested in participating in the Beta/Release Candidate program, simply send an email with “Nutanix Beta” in the subject header to: kace_beta@quest.com and you will be contacted shortly with details. Thank you in advance for your kind consideration!

  15. Branching Workflows in Service Desk

    Be able to create branching workflows based off of answers made in a work flow. Example new account request may have a question do we need to order a computer, if yes create these tickets, if not then create these other tickets.

    51 votes
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    under review  ·  4 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  16. Retire Old Categories That No longer Apply

    We need a way to either hide or retire old categories that are no longer relevant. We cannot delete the old categories due to historical tickets/reporting. However, there are categories which are relevant to deprecated software, hardware and processes, that no longer should appear in the Category dropdown. We do not want users or Helpdesk technician selecting these categories for new tickets.

    51 votes
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    1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
  17. Include scripts, distributions, WOL, and patch schedules as machine action options

    This way we could easily and quickly run a script, deploy a software package, or initiate a patch schedule (for just that machine) right from the machine list or machine detail page. Would be extremely handy, browser-agnostic, and save a lot of time.

    For example, if you have the two free Bomgar licenses and chose the hosted option you could initiate a Bomgar session with one or two clicks from the machine page without sending an e-mail message. Or if you are working on getting your patches up-to-date you could focus on one machine and kick off a patch schedule…

    51 votes
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    under review  ·  6 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ubuntu Encryption Reporting

    Drive Encryption reports no data available on Ubuntu systems. Reporting needs to be added similar to how Kace reports BitLocker and/or FileVault.

    50 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  19. Improve the process of linking purchased software licenses to the Software Catalog

    Linking licenses to the software catalog in Kace is an excruciating process:
    1. The description from the vendor and the name in the software catalog are never the same
    2. The software catalog does not seem to provide the manufacturers part number
    3. You can only link licenses to the catalog if the software has been discovered (used in inventory). This forces you to monitor each license and its first use to make sure that you link it. Only this way can you ensure that your licensing picture is correct.
    4. You can only export the titles of the software…

    50 votes
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    under review  ·  2 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. DRAC Integration

    We manage a high number of physical servers. It would be quite valuable to have either direct access to the DRAC connections on the servers, or an area where they can be listed/accessed.

    49 votes
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    0 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
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