SMA (K1000)

Please tell us how you’d like to see the Systems Management Appliance product improved!

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  1. Ability to Modify Report Categories

    Our list of categories has gotten out of control due to lack of knowledge and too many users. Would like the ability to modify the list when needed

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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add the option to use Report Wizard AFTER a report was created

    Need an option to use the Report Wizard (or SQL) after a report is created. We have reports that were created using the Wizard but that option is no longer available to edit/adjust the report.

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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  3. Create a report wizard for patching

    A simple report wizard that allows you to point to a patching label and outputs Machine name, number patches needed by that machines, # successes, # errors and %. Maybe the ability to specify severity level...

    Example output: Test-machine1 20 19 1 95%

    Seems like every org would need this without having someone with SQL scripting and SMA knowledge to have to create it.

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    1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to change how long Wake On Lan packages are transmitted

    The ability to change how long the SMA sends out Wake on Lan magic packets. Ref: SR Number:4237994

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    0 comments  ·  Wake-on-LAN  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to set Manager to Unassigned in User Detail

    Manager field was recently added to the User Detail screen. After manually assigning a Manager to my user record, I am now unable to change it back to 'Unassigned'. It does not appear in the drop-down list.

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    2 comments  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Virtualisation Tools

    It'll be great to have virtualisation's tools (like VMware Tools et Windows Integration Services).
    It'ss help administration for stopping/starting the SDA and SMA appliance controled by the hypervisor when maintenance are only a standalone hypervisor.

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    0 comments  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Filtering Log File/Live View of Patching

    I like to look at log files while an operation is in process. Sure, I can TRUST the Kace SMA that it is doing what it is supposed to be doing with patches, but I'd like to be able to see step-by-step where it is in the process. I can get an idea in the Access log within the SMA; however it would be nice to see a live log file specific to patching rather than seeing everything that's going on.

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  8. Enhancement of Kace (Automating ticketing Systems)

    I wish that the ticketing system of Kace be provided with the option of setting ticketing section to send automated responses to tickets submitted under certain category based on certain hours like after hours or weekends. Then follow up with responses to user that originated the ticket and send replies to IT Technicians. At the end, if the ticket is not closed, it should generate a reminder intermittently as in say every 4hours or so.

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  9. Ability to see if device is online / offline from software detail page

    From the software detail page, we usually see which machines need to be brought up to the latest version, it would be helpful if we could see if the machine is online/offline from this page. I know on the far right there is something that shows you when it was last inventoried, but depending how many labels that device has applied to it, this goes offscreen. Also the ability to do device actions from this page (ping, bomgar jump, etc) would also greatly make our jobs easier..

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  10. Add Log for Updates to show who kicked it off

    Just came across where one of the admins kicked off the appliance update. Went to the log and Update portion and did not show which admin kicked it off. No Show History on the page. Current workaround is to give admin near admin access by creating a role and only blocking appliance section.

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  11. Configuration option by user for the SMA Device Details to open at your preferred "Deployment Status".

    The previous version opened Device Details by default to Deployment Status = Deployment Scheduled. The current version opens by default to Deployment Status = Installed. Set an appliance default to whatever your developers decide, but allow individual SMA users to change the default view in Settings \ Users \ User Detail.

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  12. Allow advanced search for devices to filter using the status column.

    The status column for devices shows if a computer has a live connection, and this can be sorted, but not filtered.

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  13. Enable embedding attachments to the message

    To better enable tracking of issues it would be good if we could embed attachments to messages sent through the SMA ticketing system. There are certain people we open tickets for who are off our network and do not have access to the ticketing system.

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  14. Global Search - Check Boxes for performing actions, deletions, etc

    When performing a global search, add check boxes, so we can easily delete from this area. This is when MIA is not an option, we can delete from one screen, instead of manually going to each and every device and deleting from multiple places.

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  15. Ability to Create a Table of Contents

    The ability to create a table of contents based on the headers (header 1, header 2, etc) drastically helps with both organizing and navigating a longer article. This is compared to sifting through content trying to find the section you need to review. We are migrating from our MediaWiki knowledge base and this is a huge drawback.

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  16. Allow the ability to import knowledge base articles via CSV.

    Allow the ability to import knowledge base articles via CSV file.

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  17. Link knowledge base articles to ticket descriptions

    My idea is to link knowledge base articles directly to ticket descriptions our customers (employees\users) submit such that, when a tech opens that ticket, the links appear as either keywords identified in the ticket description or even an actual underlined html style hot link of the word or words. When clicked, the linked knowledge base article could open in a separate window or browser tab.

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  18. Enable to filter knowledge base by queue tickets

    Rather than control access to knowledge base by users labels, is too much better to control by queue. I have a lot queues and I need to do several changes. In this case, I can change only the queues within my label.

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  19. Group or label by queue

    Would be interesting create a way to see the knowledge base just only from the queue where I am accessing tickets, rather than see all knowledge base from kace. I believe that using labels we can do this easily but this is impossible nowadays.

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  20. Fix Date Sorting in Knowledge Base

    Created and Modified Date sorting within the Knowledge Base section of KACE SMA sorts the columns as strings rather than dates. This is very inconvenient when trying to review recently modified articles.

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