Desktop Authority

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  1. Easily switch between built-in tabs showing different "View by:" tickets

    As a Help Desk Manager I am constantly looking at different Views (All Open Unassigned Tickets, All Open Ticket with Me as Owner, etc.) to make sure all submitted tickets are being handled. It would be great to be able to switch between built-in tabs showing different Views and able to work with Tickets in different views, instead of having to open multiple browser windows.

    2 votes
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    • DA web interface refresh and number of items

      In the Client Configuration, User, MyProfile, Drive Mappings I have well over 50 items. While looking through them I am constantly frustrated by the page refreshing and going back to the top. I like the product, but hate the web UI. I would like it if it did not refresh automatically or if it remembered where I was when it refreshes.
      The default number of items to show in Drive Mappings is 50. Every time I log into the DA web interface I have to enter 99 in order to be able to scroll through my items. Again, I like…

      2 votes
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      • Only display non-resolved tickets

        The tickets shown on the initial screen of the user console shows all submitted tickets. Users only want to see their tickets that are not resolved (in progress, awaiting customer response, etc.).

        1 vote
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        • Manage Screensavers

          Add a specific element (or enhance an existing one) to push out a screensaver, rather than having to create registry entries. For Windows 7 and up, it should also include the option for a file/folder path if the Picture Viewer screensaver is selected.

          1 vote
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          • Validation logic to check whether app is installed

            rather than having to do file existence/version checks, a simple test if an app is installed would be a great help

            0 votes
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            • SLTrace file data extraction and analysis (AKA:ChkSLTrace.hta)

              Have a look at this post

              http://en.community.dell.com/techcenter/endpoint-management/desktop-authority/f/4945/t/19630097

              If Dell could develop a similar small program to allow us to quickly find where a user has last logged in by analyzing the sltrace file as this small .hta script does, it would be a god send!
              Make it compatible with Windows 7 and up (32&64bit).
              I would simply continue to use the current hta file but I am having problems running it on a Windows 8.1 Enterprise computer. Not sure what I am missing as others seam to be able to use it. I use this every day! I have a…

              0 votes
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              • Android and other Mobile devices - Read only

                We would like to see the ability to allow read-only on smart phone (android, ios, etc) devices. Our company policy is to block all external USB storage devices, however we still have the need to copy off images and videos that are too large for email from Phones and Camera's.

                0 votes
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                • Full screen button support in Firefox.

                  Need to get the full screen button to work in Firefox. I've not had to the time to check all the keys in Firefox. But it works great otherwise.

                  IE has all the buttons working.

                  In Chrome 45, there is plans not to use NPAPI plugin; Java thing. Here's the link:

                  https://www.chromium.org/developers/npapi-deprecation

                  We really like Chrome, but we'll do what we have to do.

                  Thanks

                  0 votes
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                  • Prox Cards "On Connect" Timing with VDI

                    In a virtual desktop environment when utilizing Proximity cards with Imprivata I wish DA would add the Timing "On Connect". This is really handy for a follow me desktop scenario for mapping printers and other policies based on the changing end point name. Right now we are having to use a VMware GPO which points to a vbscript that maps printers based on the zero client name.

                    0 votes
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                    • Element Search option

                      Needed to quickly find all locations of specific elements such as specific file operation or specific shortcut being pushed

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                      • Validation Search option

                        Option to search for anything matching specific validation rules such as computer group

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                        • Dashboard or Central Area for SLTrace Errors Only

                          Would like the ability to have a single collection point of only errors from all SLTrace.html files from all clients in one section of the application. Being able to see just the errors from all systems in one location would greatly improve issue resolution times. it would also enable us to see if an admin made a misconfiguration more quickly. having this type of data in one searchable location would be so much more useful. it would allow us to be more proactive than reactive. Details such as Computername, Elelement that failed, Details of Error. Username

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                          • Enhance validation logic to allow 'and' and 'or'

                            Currently there is no easy way to mix "and's" and "ors", yet a typical validation logic for us is something like "if the computer is in room 1 or 2 or 3 and the file does not exist, then install"

                            If there was a way to nest the ands and or's or logically group them it would make life easier (currently we have to do either a rule for each room (i.e. if room1 and file does not exist, if room 2 and file does not exist, etc.) or we have to nest them (i.e. outer element is "if room…

                            0 votes
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                            • Better trace logging for Application Launch Elements (both User & Computer profiles)

                              Currently, I find it difficult to determine why a particular element did not run from the trace files. It would be so much easier if the elements were referred to by their Description, rather than just [3/13].

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                              • Manage Internet Explorer Compatibility view sites

                                In the Web Browser configuration element, under Windows Internet Settings there are areas to enter URL's for Restricted Sites, Trusted Sites and Local Intranet Sites. I would like to also see below this Compatibility view sites. In IE 11, it breaks many if not most enterprise applications unless the URL is entered into compatibility mode. You click the gear icon, then click Compatibility View Settings and you can add websites in there. I would love to see DA have the ability to manage this on a global scale.

                                Thank you.

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                                • Exchange 2013 Support

                                  I would like to see DA have the ability to connect Outlook profiles to an Exchange 2013 server. Currently it does not do that since Exchange 2013 creates a random GUID in front of @domainname for the server address. Plus Exchange 2013 requires Outlook Anywhere as they no longer support straight MAPI.

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                                  • Extend Retention Period for database records beyond 360 days

                                    We'd like to see retention period extended beyond 360-days. Current corporate policies dictate that data/reports be accisble for up to 5 years. As an internal policy we go beyond for 7 years.

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