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← Customer Feedback for Quest KACE
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  • Ideas (239)

    1. Responsive Website and Dynamic Loading  ·  under review

    2. Response Templates - seperate Role access from Service Desk configuration

    3. Helpdesk - Speed up email response to submitter/PIC  ·  completed

    4. Ticket Response Templates should also prefill Category, Status

    5. Limit location data stored in MDM  ·  under review

    6. Allow for prompting of data  ·  declined

    7. CPU Uptime Data

    8. SDA data visibility outside of appliance

    9. Add the option to turn off the unknown email address response

    10. New E-mail Template for Tickets whose status is "Waiting for Response"  ·  declined

    11. data masking or validation in help desk

    12. Service Desk - Allow adding fields from data assets  ·  declined

    13. Monitor, Control and Manage the User Data Usage.  ·  under review

    14. It takes a number of labels (Software, Non Reported Software, Workstation) and detailed mySQL queries to create baseline reports. A tool to  ·  declined

    15. Have a way to change the color or bold the fonts of the owners response  ·  completed

    16. enhancement - encryption of inbound and outbound data thru ticketing system

    17. auto insert label attribute data into LDAP labels on user imports  ·  declined

    18. Please make 6.0 interface more responsive. Very slow many bugs. when will this be addressed.  ·  declined

    19. Ability to import existing data into new KACE fields

    20. Set Widget to pull data from a specific Queue

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