Sandi

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  1. 182 votes
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    13 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Sandi supported this idea  · 
  2. 251 votes
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    under review  ·  6 comments  ·  SMA (K1000) » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Sandi supported this idea  · 
  3. 49 votes
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    under review  ·  2 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    Sandi supported this idea  · 
  4. 123 votes
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    3 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for posting this request. We encourage others to “vote it up” for consideration in a future release.
    Note that as of SMA 8.0, you can manually archive users, but the understanding on this request is that we automate it and that is what is under review.

    Sandi supported this idea  · 
  5. 33 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Sandi commented  · 

    This would definitely be a more efficient way and take less man hours to do this if it were all tied together. It would also keep from having to look in multiple locations if you want to see the Purchase Order, software and licenses all together.

    Sandi supported this idea  · 
  6. 64 votes
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    9 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Sandi supported this idea  · 
  7. 921 votes
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    23 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Sandi supported this idea  · 
  8. 46 votes
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    5 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Sandi commented  · 

    Since all our technicians are admins in the K1000 I would like to see the ability to either limit the view either by label or user. We don't use the survey because everyone can see these and it has caused problems among our student workers especially.

    Having everyone be able to see all surveys is not good for moral especially if you have a technician that has to keep dealing with the same frequent flyer client.

    Sandi supported this idea  · 
  9. 274 votes
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    8 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

    Sandi supported this idea  · 
  10. 43 votes
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    under review  ·  7 comments  ·  SMA (K1000) » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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    Sandi commented  · 

    I can't believe that they would think taking this away was a good idea. Why should you have to spend the time creating a customized SQL report just to include or exclude label names.

  11. 48 votes
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    under review  ·  4 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Sandi commented  · 

    This is definitely a feature that is needed. I am trying to create a decision tree using KB articles right now so that the TSC answering the phone can open the proper tickets, assign to the proper technician and also be able to do better First Call Resolution. Using the KB to do a decision tree is very time consuming for me to create and also the technicians answering the phone to use.

    Sandi supported this idea  · 
  12. 260 votes
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    9 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Sandi supported this idea  · 
    An error occurred while saving the comment
    Sandi commented  · 

    This is definitely a feature needed. When we created all of our categories and sub categories it took hours to put them all in the correct order. Our clients when they pick from this list want it in alphabetical order. When I create new categories/subcategories I have to immediately sit and spend the time to put these in order because we are making changes live

  13. 146 votes
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    10 comments  ·  SDA (K2000) » Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  John Karabaic responded

    This is part of a long-term vision in the roadmap towards restoring a machine’s identity on the K1000 when rebuilt from the K2000, with incremental progress being made in each release.

    Sandi supported this idea  · 
  14. 697 votes
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    27 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

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    Sandi commented  · 

    This would be a great feature for our TSC so that they can see what technology is in the classroom when asked without having to physically go to the room and look or look at a static excel spread sheet that is not very current.

    Sandi supported this idea  · 
  15. 141 votes
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    under review  ·  14 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Sandi supported this idea  · 
  16. 357 votes
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    18 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    Sandi supported this idea  · 

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