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Sandi

← Customer Feedback for Quest KACE

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15 results found

  1. Asset Management of computer peripherals, monitors, printers, scanners, usb devices

    68 votes
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    under review  ·  7 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    Sandi supported this idea  · 

  2. Stop the flow of a process if a child ticket is rejected

    70 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Sandi supported this idea  · 

  3. Provide BIOS settings inventory

    95 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Agent  ·  Admin →
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    Sandi supported this idea  · 

  4. Add charts to reporting.

    131 votes
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    4 comments  ·  KACE Systems Management Appliance (SMA) » Reporting  ·  Admin →
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    Sandi supported this idea  · 

  5. Granting Permissions

    137 votes
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    8 comments  ·  KACE Systems Management Appliance (SMA) » Security  ·  Admin →
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    Sandi supported this idea  · 

  6. Drop down list of categories in the knowledge base

    164 votes
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    under review  ·  11 comments  ·  KACE Systems Management Appliance (SMA) » Knowledge Base  ·  Admin →
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    Sandi supported this idea  · 

  7. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    294 votes
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    under review  ·  9 comments  ·  KACE Systems Management Appliance (SMA) » General Feedback  ·  Admin →
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    Sandi supported this idea  · 

  8. Improve the process of linking purchased software licenses to the Software Catalog

    50 votes
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    under review  ·  3 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    Sandi supported this idea  · 

  9. Sync users with AD

    297 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for posting this request. We encourage others to “vote it up” for consideration in a future release.
    Note that as of SMA 8.0, you can manually archive users, but the understanding on this request is that we automate it and that is what is under review.

    Sandi supported this idea  · 

  10. Kace Purchase Order

    36 votes
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    2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Sandi commented  · 

    This would definitely be a more efficient way and take less man hours to do this if it were all tied together. It would also keep from having to look in multiple locations if you want to see the Purchase Order, software and licenses all together.

    Sandi supported this idea  · 

  11. Hide Survey results from technician/owner

    49 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Sandi commented  · 

    Since all our technicians are admins in the K1000 I would like to see the ability to either limit the view either by label or user. We don't use the survey because everyone can see these and it has caused problems among our student workers especially.

    Having everyone be able to see all surveys is not good for moral especially if you have a technician that has to keep dealing with the same frequent flyer client.

    Sandi supported this idea  · 

  12. Label awareness: software is installed when placed into a label - uninstalls when removed from label

    364 votes
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    8 comments  ·  KACE Systems Management Appliance (SMA) » Software Compliance  ·  Admin →
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    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

    Sandi supported this idea  · 

  13. Add label names to the report wizard

    44 votes
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    under review  ·  8 comments  ·  KACE Systems Management Appliance (SMA) » Reporting  ·  Admin →
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    Sandi commented  · 

    I can't believe that they would think taking this away was a good idea. Why should you have to spend the time creating a customized SQL report just to include or exclude label names.

  14. Branching Workflows in Service Desk

    56 votes
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    under review  ·  4 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Sandi supported this idea  · 
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    Sandi commented  · 

    This is definitely a feature that is needed. I am trying to create a decision tree using KB articles right now so that the TSC answering the phone can open the proper tickets, assign to the proper technician and also be able to do better First Call Resolution. Using the KB to do a decision tree is very time consuming for me to create and also the technicians answering the phone to use.

  15. Import floor map images for tracking physical asset location

    769 votes
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    planned  ·  28 comments  ·  KACE Systems Management Appliance (SMA) » Asset Management  ·  Admin →
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    Sandi commented  · 

    This would be a great feature for our TSC so that they can see what technology is in the classroom when asked without having to physically go to the room and look or look at a static excel spread sheet that is not very current.

    Sandi supported this idea  · 

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