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Lee

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    under review  ·  2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Lee commented  · 

    I have the same issue. Created a new HD queue and wanted to lock down the owners of the queue to only see tickets in there queue as an admin. After assistance from Quest discovered they can view all queue's but can only see tickets they created in other queues. It was confusing, as I thought the new owners of the newly created queue can fully see all queue's tickets

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