James Read

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  1. 2 votes
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      0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
      James Read supported this idea  · 
    • 4 votes
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        0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
        James Read supported this idea  · 
      • 79 votes
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          5 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
          James Read supported this idea  · 
        • 129 votes
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            9 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

            This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

            James Read supported this idea  · 
          • 199 votes
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              16 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

              Note that this was mistakenly statused as “Completed in SMA v8.0 – Generally Available 11/14/2017.” In fact, it was not added. A similar request will be added in SMA v 9.0 this summer. Here are the details on that request:
              • Receive an email when a ticket is submitted to a Queue in which you are an owner so that you can be notified that there is a ticket that may require your attention.
              • Receive an email notification when you create a new ticket via the User Portal
              • Add a new email template for a “New ticket” created event which can be sent to one or more of the following users – Submitter, Approver, Ticket CC, Category CC
              • Add a new recipient field for “Queue Owner” which allows this email template to be sent to all Owners in the Queue in which the new ticket was submitted

              James Read supported this idea  · 
            • 92 votes
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                15 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

                James Read supported this idea  · 
              • 91 votes
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                  1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                  This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                  James Read supported this idea  · 
                • 183 votes
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                    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                    James Read supported this idea  · 
                  • 829 votes
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                      22 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                      James Read supported this idea  · 
                    • 27 votes
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                        2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                        Most supported browsers have built in spell check so we don’t have any immediate plans to add this as a feature. Please continue voting if you’d like to see this feature prioritized for a future release.

                        James Read supported this idea  · 
                      • 8 votes
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                          7 comments  ·  SMA (K1000) » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                          James Read commented  · 

                          Has this been resolved and completed?

                          James Read commented  · 

                          The zip format if kind of annoying. Please fix this as soon as possible.

                          James Read commented  · 

                          Would also like PDF as a report format as before.

                          James Read supported this idea  · 
                        • 6 votes
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                            1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                            James Read commented  · 

                            This is important

                            James Read shared this idea  · 
                          • 83 votes
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                              4 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                              James Read shared this idea  · 
                            • 48 votes
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                                under review  ·  4 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                James Read supported this idea  · 
                              • 231 votes
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                                  13 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                                  This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                                  James Read supported this idea  · 
                                • 600 votes
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                                    24 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                    under review  ·  Dean Wade responded

                                    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

                                    James Read supported this idea  · 
                                  • 17 votes
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                                      under review  ·  1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                      James Read commented  · 

                                      I would like to see multiple approvers added for workflow. I would also like when a parent ticket has approvers the child tickets can't be opened or some other way the child tickets are tied to the approval process.

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