David

My feedback

  1. 211 votes
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    8 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    David commented  · 

    Something like this below would be great in cleaning up the category section as well as adding the drag and drop.

    +Hardware Issues
    +Software Issue
    +Hardware Request
    +Software Request

    Now when you click on the + sign, it will expand to show the sub categories.

    -Hardware Issues
    Computer Not Working
    -Software Issue
    Email Not Working
    -Hardware Request
    New Computer
    -Software Request
    New Microsoft Office

    This way, you do not have the huge list of items you have to go through to move one single category.

    Instead of:

    Hardware Issues
    Software Issue
    Hardware Request
    Software Request
    Hardware Issues:: Computer Not Working
    Software Issue:: Email Not Working
    Hardware Request:: New Computer
    Software Request:: New Microsoft Office

    And so on…………

    David commented  · 

    I would love to be able to drag and drop the help desk customization values instead of having to click on the little green Christmas tree icon. I have like 100 category values and it takes forever to edit them or to add a new one that needs to go to the top of the list.

    David supported this idea  · 
  2. 346 votes
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    10 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    The KACE Cloud MDM product added the ability to “Factory Reset” Mac (only) devices in August, 2019. We will continue to work towards this for Windows in 2020. KACE Cloud MDM is seamlessly integrated with KACE SMA.

    David supported this idea  · 
    David commented  · 

    It would be cool if it did like a computrace (lojack) feature. You can track the computers, remotely wipe them, and even lock the computer from being used until they call in.

  3. 668 votes
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    26 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

    David commented  · 

    Yes, it would be a great feature. I have been looking to buy a product to do this for me but would be nice if the KBOX could do it.

    David supported this idea  · 
  4. 91 votes
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    11 comments  ·  SDA (K2000) » Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
    David supported this idea  · 
    David commented  · 

    Not only dell but Lenovo, HP, Western Digital, and such. Make it kind of like a PC Doctor solution for all machines.

  5. 142 votes
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    10 comments  ·  SDA (K2000) » Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  John Karabaic responded

    This is part of a long-term vision in the roadmap towards restoring a machine’s identity on the K1000 when rebuilt from the K2000, with incremental progress being made in each release.

    David commented  · 

    This would be great!!!

    David supported this idea  · 
  6. 108 votes
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    9 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    David commented  · 

    If I am reading this correctly, you want to be able to segregate the queue owners from being able to access other queues? If that is the case, you can do that already. All you need to do is make a separate label for each queue and add it to the “Ticket owners by label”. That will only allow that label group access to that queue’s ownership. You also do not need to have the queue owners log directly into the adminui console in order to work the tickets. They can work the tickets vie the userui portal, which helps restrict them down even more on what they can do in the KBOX. This is how I currently have mine setup. I have multiple queue’s but only the owners of that queue has access to it and none of them ever logs into the actual adminui to work the tickets.

  7. 8 votes
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    under review  ·  0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    David shared this idea  · 

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