Daniel Zook

← Customer Feedback for Quest KACE

My feedback

  1. Link patch schedules and scripting

    24 votes
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    3 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook commented  · 

    This feature would be very helpful when you need to patch SQL servers in a multi-tier server application environment. We have two servers that depend on a single SQL server, and so we have to manually install patches to that SQL server since we have to stop the other two servers first before the SQL server can be patched and restarted.

    Daniel Zook supported this idea  · 

  2. Stop wasting space at the top of the page

    7 votes
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    0 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 

  3. When clicking "show all", automatically set the focus to the start of the list of computers at the bottom of the page

    0 votes
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    1 comment  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook commented  · 

    Looks like this is working in the patch detect/deploy page now.

    Daniel Zook shared this idea  · 

  4. Notifications for Patching

    13 votes
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    0 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook supported this idea  · 

  5. Check all sessions before restarting the machine

    6 votes
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    0 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 

  6. Add filter-in-grid (AJAX) for ad hoc filtering based on visible columns

    3 votes
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    0 comments  ·  SMA (K1000) » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 

  7. Allow HTML in comments

    31 votes
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    6 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook commented  · 

    And it should preserve the format of HTML messages sent to the support desk, including in-line images, font color, size, style, etc.

  8. Helpdesk Module Layout Customization

    1 vote
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook commented  · 

    Ideally the layout would be even more customiziable, such as moving any field to sit side-by-side (instead of all in one column). (Any field includes the "work" and "comments" sections). The form would be much more usable on a wide-screen monitor then, and a lot less scrolling to see notes and make changes in the same session. It would also be helpful to be able to collapse & expand the comments (similar to Gmail) so that only the most recent comment is showing.

  9. Recognize users by more than one e-mail address

    81 votes
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    11 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Daniel Zook commented  · 

    Thanks for the suggestion Billy. Would you explain how the script or user accounts are setup so that the ticket rule knows which user record is the primary user?

    Daniel Zook shared this idea  · 

  10. Include scripts, distributions, WOL, and patch schedules as machine action options

    50 votes
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    under review  ·  6 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook supported this idea  · 
    Daniel Zook commented  · 

    This would be similar to the scripting "Run Now" page, except a lot easier to use for frequently used scripts.

    Daniel Zook shared this idea  · 

  11. Add agent support for Hyper-V Server

    24 votes
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    under review  ·  1 comment  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →

  12. Create workflow process parent from e-mail message

    0 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 

  13. Add trigger based e-mail alerts

    31 votes
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    4 comments  ·  SMA (K1000) » Appliance  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 

  14. Initiate patch installation to local machine from patch detail page

    30 votes
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    under review  ·  3 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook supported this idea  · 
    Daniel Zook shared this idea  · 

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