Daniel Zook

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  1. 24 votes
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    3 comments  ·  SMA (K1000)  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook commented  · 

    This feature would be very helpful when you need to patch SQL servers in a multi-tier server application environment. We have two servers that depend on a single SQL server, and so we have to manually install patches to that SQL server since we have to stop the other two servers first before the SQL server can be patched and restarted.

    Daniel Zook supported this idea  · 
  2. 7 votes
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    0 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 
  3. 0 votes
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    1 comment  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook commented  · 

    Looks like this is working in the patch detect/deploy page now.

    Daniel Zook shared this idea  · 
  4. 13 votes
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    0 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook supported this idea  · 
  5. 6 votes
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    0 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 
  6. 3 votes
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    0 comments  ·  SMA (K1000) » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 
  7. 31 votes
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    6 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook commented  · 

    And it should preserve the format of HTML messages sent to the support desk, including in-line images, font color, size, style, etc.

  8. 1 vote
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook commented  · 

    Ideally the layout would be even more customiziable, such as moving any field to sit side-by-side (instead of all in one column). (Any field includes the "work" and "comments" sections). The form would be much more usable on a wide-screen monitor then, and a lot less scrolling to see notes and make changes in the same session. It would also be helpful to be able to collapse & expand the comments (similar to Gmail) so that only the most recent comment is showing.

  9. 81 votes
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    11 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Daniel Zook commented  · 

    Thanks for the suggestion Billy. Would you explain how the script or user accounts are setup so that the ticket rule knows which user record is the primary user?

    Daniel Zook shared this idea  · 
  10. 50 votes
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    under review  ·  6 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook supported this idea  · 
    Daniel Zook commented  · 

    This would be similar to the scripting "Run Now" page, except a lot easier to use for frequently used scripts.

    Daniel Zook shared this idea  · 
  11. 24 votes
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    under review  ·  1 comment  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →
  12. 0 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 
  13. 31 votes
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    4 comments  ·  SMA (K1000) » Appliance  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook shared this idea  · 
  14. 30 votes
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    under review  ·  3 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Zook supported this idea  · 
    Daniel Zook shared this idea  · 

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