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Jesse

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4 results found

  1. Granting Permissions

    134 votes
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    7 comments  ·  KACE Systems Management Appliance (SMA) » Security  ·  Admin →
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    Jesse commented  · 

    I'm still needing this feature, going on 4 years 8 months and still not implemented.

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    Jesse commented  · 

    I find it very disappointing that this feature I requested isn't available still, after more than 3 years!

    Jesse supported this idea  · 
    Jesse shared this idea  · 

  2. The ability to save the Blog post as Draft should be implemented

    12 votes
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    1 comment  ·  www.ITNinja.com  ·  Admin →
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    under review  ·  Michal Simek responded

    This is a pretty good idea. Until we get around to implementing such a feature, you can actually “delete” it (we don’t really delete, just hide). Once you are happy with it you can “Show” it again. Deleted/Hidden content is only viewable by the author and admins, others just see a message that the content is hidden with a reason when available.

    Jesse supported this idea  · 

  3. Label awareness: software is installed when placed into a label - uninstalls when removed from label

    359 votes
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    8 comments  ·  KACE Systems Management Appliance (SMA) » Software Compliance  ·  Admin →
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    under review  ·  Dean Wade responded

    This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.

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    Jesse commented  · 

    I have figured out a way using current LDAP label behavior to install software automatically on a computer according to a user's group membership in Active Directory.

    ========
    Example: A new employee started this week and you need to have Adobe Reader installed on their computer.
    ========

    Setup:
    ------
    1. Create a group in Active Directory (AD) called "Software Adobe Reader". This will be a group of all users that have Adobe Reader installed.

    2. Create a normal label in KACE and name it "Adobe Reader Install". Put some notes in the "Notes" field so you don't forget what this is doing. Select the checkbox for 'Computer Inventory' and 'Software' and leave the rest blank.

    3. Create a LDAP label in KACE and choose the Associated Label Name "Adobe Reader Install" which you just created in step #2. Follow the example LDAP label configuration below. After this LDAP label is created it will be looking to the group "Software Adobe Reader" in AD. This LDAP label checks if the user is a member of the group "Software Adobe Reader" in AD, and if they are, it applies that LDAP label to their computer.

    NOTE: LDAP labels cannot be applied to users, only computers. This means that your user list under Service Desk > Users cannot have LDAP labels applied to them according to AD membership. This is because users don't sync with KACE, computers do. I sure wish it would work though!

    Example LDAP Label Configuration:

    Server Hostname: YourServerName/IP
    LDAP Port Number: YourPort (example: 389)
    Search Base DN: DC=YourDomain,DC=com
    Search Filter: (&(sAMAccountName=KBOX_USERNAME)(memberOf=CN=Software Adobe Reader,OU=SoftwareDeploy,OU=IT Department,DC=YourDomain,DC=com))
    LDAP Login: PathToAccountYouUseForDomainAuthentication

    4. Apply the normal label created in step #2 above to a script or MI so that that task will be ran on that computer when it has that label.

    Usage:
    ------
    In Active Directory add the new employee to the AD group "Software Adobe Reader". The next time the computer the new user is using checks into KACE it will get the LDAP label "Adobe Reader Install", then the script(s)/MI(s) will run since the label "Adobe Reader Install" is now applied on that computer and is also associated to the script/MI.

  4. Automatic help desk layout

    6 votes
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    under review  ·  3 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Jesse commented  · 

    I agree, this is also a problem for our helpdesk groups too. We have two now, and potentially more down the road. It should be customizable to set which queue shows up as default for them, and in addition they should not be able to see tickets from other queues. I think being able to view tickets from queues they shouldn't be seeing to begin with would be fixed by creating a "limited-admin" role that can only see tickets from Helpdesk Queue A and not Helpdesk Queue B. I believe this has been mentioned in other suggestions by users, but I still wanted to say that I desire this feature.

    Jesse supported this idea  · 

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