KboxKen

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  1. 92 votes
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    4 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    KboxKen commented  · 

    A barcoded label, that when scanned goes straight to the corresponding KBOX asset would be awesome!

  2. 0 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    KboxKen commented  · 
  3. 26 votes
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    4 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    KboxKen shared this idea  · 
    KboxKen commented  · 

    I am currently doing a work-around by having users submit a ticket requesting the item, then leaving the ticket open until the item is returned. I also have a calendar for each major item that shows the estimated return date, and I maintain a paper log book that shows who has what and when it was returned. I am thinking about setting up an additional ticket queue for loaner items only, but not sure how much it would help.

  4. 4 votes
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    0 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    KboxKen shared this idea  · 
  5. 3 votes
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    under review  ·  1 comment  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    KboxKen supported this idea  · 
  6. 124 votes
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    5 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
    KboxKen commented  · 

    Yes, I agree. The 0-day patches for items such as Adobe Flash Player, I find take so long to reach my KBOX it is better for me to push it out as a Managed Installation.

  7. 102 votes
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    3 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

    KboxKen supported this idea  · 
    KboxKen commented  · 

    Agree. In my case, I would like to have a ticket created in the IT Service Desk, and when it requires a purchase, be able to add a child ticket in the purchasing queue. This can already be done using a process, but obviously, if it is a one time event I don't want to make it a process.

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