Marcus Oddo

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  1. 1 vote
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      0 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
      Marcus Oddo shared this idea  · 
    • 84 votes
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        4 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
        Marcus Oddo supported this idea  · 
      • 136 votes
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          under review  ·  5 comments  ·  SDA (K2000) » New Features  ·  Flag idea as inappropriate…  ·  Admin →
          Marcus Oddo supported this idea  · 
        • 138 votes
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            10 comments  ·  SDA (K2000) » Feature Enhancements  ·  Flag idea as inappropriate…  ·  Admin →
            planned  ·  John Karabaic responded

            This is part of a long-term vision in the roadmap towards restoring a machine’s identity on the K1000 when rebuilt from the K2000, with incremental progress being made in each release.

            Marcus Oddo supported this idea  · 
          • 612 votes
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              41 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
              Marcus Oddo supported this idea  · 
            • 22 votes
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                5 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                Marcus Oddo supported this idea  · 
              • 142 votes
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                  5 comments  ·  SMA (K1000) » Managed Install  ·  Flag idea as inappropriate…  ·  Admin →

                  This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                  Marcus Oddo supported this idea  · 
                • 226 votes
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                    12 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                    Marcus Oddo supported this idea  · 
                  • 235 votes
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                      13 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                      This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                      Marcus Oddo supported this idea  · 
                    • 313 votes
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                        under review  ·  20 comments  ·  SMA (K1000) » Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                        Marcus Oddo supported this idea  · 
                      • 190 votes
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                          2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                          This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                          Marcus Oddo supported this idea  · 
                        • 366 votes
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                            14 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                            This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                            Marcus Oddo supported this idea  · 
                          • 412 votes
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                              planned  ·  5 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
                              Marcus Oddo supported this idea  · 
                            • 487 votes
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                                22 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                Marcus Oddo supported this idea  · 
                              • 689 votes
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                                  under review  ·  32 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                                  Marcus Oddo supported this idea  · 
                                • 200 votes
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                                    16 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                                    Note that this was mistakenly statused as “Completed in SMA v8.0 – Generally Available 11/14/2017.” In fact, it was not added. A similar request will be added in SMA v 9.0 this summer. Here are the details on that request:
                                    • Receive an email when a ticket is submitted to a Queue in which you are an owner so that you can be notified that there is a ticket that may require your attention.
                                    • Receive an email notification when you create a new ticket via the User Portal
                                    • Add a new email template for a “New ticket” created event which can be sent to one or more of the following users – Submitter, Approver, Ticket CC, Category CC
                                    • Add a new recipient field for “Queue Owner” which allows this email template to be sent to all Owners in the Queue in which the new ticket was submitted

                                    Marcus Oddo commented  · 

                                    Please implement so that ticket owners don't have to actively monitor their queue

                                    Marcus Oddo supported this idea  · 
                                  • 679 votes
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                                      47 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                      Marcus Oddo commented  · 

                                      This is the biggest annoyance with Kace ticketing. When will this be implemented?

                                      Marcus Oddo supported this idea  · 
                                    • 98 votes
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                                        8 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                                        This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

                                        Marcus Oddo supported this idea  · 

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