Donna F

← Customer Feedback for Quest KACE

My feedback

  1. Integration of Manager field into tickets

    3 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Donna F shared this idea  · 

  2. User interface improvements

    3 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Donna F supported this idea  · 

  3. On Email on Events, add options to email ticket owner's manager on Escalation and SLA Violations

    3 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Donna F supported this idea  · 
    Donna F shared this idea  · 

  4. Branching Workflows in Service Desk

    54 votes
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    under review  ·  4 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Donna F supported this idea  · 

  5. Service desk owner out of office

    71 votes
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    under review  ·  5 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    Donna F supported this idea  · 

  6. Allow for modification of the user survey at the end of the ticket

    189 votes
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    14 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Donna F supported this idea  · 

  7. Service Desk: Set attachment as required

    42 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

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    Donna F commented  · 

    I would also like to have the ability to hide the attachment field or set the type of attachments allowed.

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