Craig Emmott

← Customer Feedback for Quest KACE

My feedback

  1. Create the ability to use Variables in Ticket Subject Line.

    18 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Craig Emmott supported this idea  · 

  2. Provide an app for Windows Phone 8 and Windows 8 / RT

    207 votes
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    27 comments  ·  KACE GO  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded

    We are considering a Windows 10 Universal app but this would be a large effort that would delay all other work on K1 GO for an extended period. As such we are continuing to monitor for demand/adoption before taking this on. Please continue to vote and comment to help drive our decision.

    Craig Emmott commented  · 

    What's the update on this, last comment was on march asking to show "demand" for this request. Well its the most requested item for this app and has been for long while now (almost since the uservoice page was made).

    Craig Emmott commented  · 

    This has been the number 1 suggestion since go was created. Its nearly been a year now and there is still no plan for this. What's the point of the uservoice system if your not listening to what your customers want.

    Craig Emmott commented  · 

    Keep in mind that once the windows blue update has been deployed (this month for windows 8.1, and early next year for windows phone 8), that the same app can be run on both systems. That's a single app that can run on phones, tablets, hybrids, laptops, desktops, and even servers.

    A extra benefit of having the "mobile" app on the desktop could be: Have the app showing the help desk tickets as a live feed, running on a big screen in the department that's hooked up to a computer.

    Craig Emmott commented  · 

    Make it metro'isk. Pin-able queues, slide across to see different parts of the app, auto syncs settings across devices, etc.

    Craig Emmott supported this idea  · 

  3. Adding Keywords or Tags to KB Articles

    47 votes
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    3 comments  ·  SMA (K1000) » Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
    Craig Emmott supported this idea  · 

  4. Ability to Customize Reports with XML Editor

    6 votes
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    1 comment  ·  SMA (K1000) » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    Craig Emmott commented  · 

    Just being able to customize reports, like in the classic reports, would be brilliant.

    Craig Emmott supported this idea  · 

  5. Ability to put scripted installs onto a bootable USB flashdrive.

    15 votes
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    2 comments  ·  SDA (K2000) » New Features  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  John Karabaic responded

    Can you flesh out the use case further for me? Give me some examples of what kind of SI’s you’d do, the pre- and post-install tasks, etc.

    Craig Emmott supported this idea  · 
    Craig Emmott commented  · 

    We have two networks. The network with the kbox attached is our large user network. The other network is a smaller administrative network that does not connect to the user network in any way. It would be great if we could export a scripted install onto a large USB/External HDD/Group of DVD's/etc, which we can then use to image the computers on the administrative network. The Kbox is great for building images. We just need to be able to use the image in an "offline environment".

  6. Asset - tiered "View by" filter

    13 votes
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    1 comment  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Craig Emmott commented  · 

    This is to support one of the advertised uses of the kbox.

    Craig Emmott supported this idea  · 

  7. Helpdesk - Chat and Machine Status

    313 votes
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    14 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Craig Emmott supported this idea  · 

  8. Asset - Ability to do bulk edits

    345 votes
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    18 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    Craig Emmott supported this idea  · 

Feedback and Knowledge Base

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