This is a great idea. We will need to first blend the software and managed install functions into the software catalog in order to do this. This is something that will take a while to implement, but certainly has our interest.
This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.aabril commented
I think this is a great idea, it would really make life easier in an environment like mine where the majority of tickets are entered by help desk staff after the issue is resolved. The process of an extra click to change the submitter field, as well as saving the ticket, then re entering it to fill in the resolution often takes longer to do than amount of time actually helping the user.
This is avaiable in the KACE GO app in SMA 10.0 and is targetted for availability in the SMA proper in a 2020 release.