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Steve Vierneisel

← Customer Feedback for Quest KACE

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4 results found

  1. Pop up notification that another technician has a ticket opened

    21 votes
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    under review  ·  2 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Steve Vierneisel commented  · 

    This would be a great feature to add. We are a global company and sometimes Techs are working out of the same queue from different locations across the globe. This would allow for them to be warned before doing any sort of changes to the ticket as it is being worked on by another tech

  2. Filter Inventory by Logged on User

    15 votes
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    0 comments  ·  KACE GO  ·  Admin →
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    under review  ·  Patrick responded

    This is very difficult to do, given the way that information is architected in the K1000. We may implement this at a later date.

    Steve Vierneisel shared this idea  · 

  3. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    294 votes
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    under review  ·  9 comments  ·  KACE Systems Management Appliance (SMA) » General Feedback  ·  Admin →
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    Steve Vierneisel supported this idea  · 

  4. Alert \ Notification Tool: Allow us to add in our company name\symbol to the alert header..

    77 votes
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    under review  ·  14 comments  ·  KACE Systems Management Appliance (SMA) » User Experience  ·  Admin →
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    Steve Vierneisel supported this idea  · 
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    Steve Vierneisel commented  · 

    Some of our users don't understand what the Kace Alerts are for and most of them just click the close button without reading it. I agree with Francisco with the KBOX Alerts look a bit unwanted.

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