Steve Vierneisel
My feedback
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21 votes
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84 votes
This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release
An error occurred while saving the comment Steve Vierneisel commented
This Feature would be a huge time saver based on how many tickets my Techs work on. We receive roughly 1400 tickets a month and 25% of them could fall under a Template.
Steve Vierneisel supported this idea ·
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15 votes
This is very difficult to do, given the way that information is architected in the K1000. We may implement this at a later date.
Steve Vierneisel shared this idea ·
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279 votes
Steve Vierneisel supported this idea ·
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74 votes
Steve Vierneisel supported this idea ·
An error occurred while saving the comment Steve Vierneisel commented
Some of our users don't understand what the Kace Alerts are for and most of them just click the close button without reading it. I agree with Francisco with the KBOX Alerts look a bit unwanted.
This would be a great feature to add. We are a global company and sometimes Techs are working out of the same queue from different locations across the globe. This would allow for them to be warned before doing any sort of changes to the ticket as it is being worked on by another tech