Steve Vierneisel

← Customer Feedback for Quest KACE

My feedback

  1. Pop up notification that another technician has a ticket opened

    21 votes
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    under review  ·  2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Steve Vierneisel commented  · 

    This would be a great feature to add. We are a global company and sometimes Techs are working out of the same queue from different locations across the globe. This would allow for them to be warned before doing any sort of changes to the ticket as it is being worked on by another tech

  2. Allow templates to be created for frequently used tickets.

    81 votes
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    10 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

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    Steve Vierneisel commented  · 

    This Feature would be a huge time saver based on how many tickets my Techs work on. We receive roughly 1400 tickets a month and 25% of them could fall under a Template.

    Steve Vierneisel supported this idea  · 

  3. Filter Inventory by Logged on User

    15 votes
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    0 comments  ·  KACE GO  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Patrick responded

    This is very difficult to do, given the way that information is architected in the K1000. We may implement this at a later date.

    Steve Vierneisel shared this idea  · 

  4. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    274 votes
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    under review  ·  6 comments  ·  SMA (K1000) » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Steve Vierneisel supported this idea  · 

  5. Alert \ Notification Tool: Allow us to add in our company name\symbol to the alert header..

    73 votes
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    under review  ·  14 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Steve Vierneisel supported this idea  · 
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    Steve Vierneisel commented  · 

    Some of our users don't understand what the Kace Alerts are for and most of them just click the close button without reading it. I agree with Francisco with the KBOX Alerts look a bit unwanted.

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