Kirk Mercer

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  1. 129 votes
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    13 comments  ·  SMA (K1000) » Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
    Kirk Mercer commented  · 

    It would be ideal for the Knowledge Base to have the same customization options that are available to the Service Desk. Custom view and advanced search, multiple databases (we have separate groups with no overlapping responsibilities making use of the same KB), and list layout customization to name a few.

    At the very least, an "author field" would help to resolve many of the issues we face in developing and making use of our Knowledge Base.

    Kirk Mercer supported this idea  · 

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