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  1. 179 votes
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    13 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Doug commented  · 

    I want to automate a process using an email sent from a SharePoint form, with a customized subject line. It seems like this should be an easy step for Kace to just convert a ticket to a process, I am surprised it is not possible.

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