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1. Timezone on ticket same as local time not server time

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   1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Rob Ondra supported this idea  ·  May 05, 2022

2. Run a script in run now status with the logged in person running the script to find out who does what.

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   1 comment  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Rob Ondra supported this idea  ·  February 10, 2022

3. Don't list all computers in Software Detail

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   2 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Rob Ondra commented  ·  November 12, 2021  ·  Edit…  ·  Delete…

   This has been added in 12.0.

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   Rob Ondra shared this idea  ·  July 29, 2020

4. OK/Snooze/Cancel in Script message windows

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   Rob Ondra shared this idea  ·  October 28, 2021

5. Have K1000 GO App push an alert, when a new ticket comes in for a queue.

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   0 comments  ·  KACE GO  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Rob Ondra supported this idea  ·  February 10, 2021

6. improve agent notifications to include remaining reprompts and countdown time

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   0 comments  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Rob Ondra supported this idea  ·  December 03, 2020

7. Clear progress message in patching

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   Rob Ondra shared this idea  ·  December 03, 2020

8. Allow a Ticket Template to be duplicated

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   1 comment  ·  SMA (K1000)  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Rob Ondra commented  ·  May 13, 2020  ·  Edit…  ·  Delete…

   I see that this was implemented in 10.2, so use your votes elsewhere!

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9. Dropdown list of valid label names in smart label definitions.

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   1 comment  ·  SMA (K1000) » Patch Management  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Rob Ondra supported this idea  ·  April 30, 2020

10. Improve Service Desk business hours

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    Rob Ondra supported this idea  ·  December 13, 2018

11. Allow for modification of the user survey at the end of the ticket

    188 votes

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    14 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Rob Ondra supported this idea  ·  December 13, 2018

12. Update survey emails to streamline feedback submission

    6 votes

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    1 comment  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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    Rob Ondra supported this idea  ·  December 13, 2018

13. The ability to reorder tasks in scripts

    144 votes

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    10 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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    Rob Ondra supported this idea  ·  July 25, 2018

14. Smart Labels for the Software Catalog, with metering for software in those labels

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    0 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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    Rob Ondra shared this idea  ·  September 13, 2016

15. Enable metering for AutoCAD and Revit products

    16 votes

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    2 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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    Rob Ondra shared this idea  ·  September 13, 2016