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Lucas McCuistian

← Customer Feedback for Quest KACE

My feedback

17 results found

  1. Please bring back cross queue inheritance

    25 votes
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    4 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    Lucas McCuistian commented  · 

    This is indeed a problem with the newest update. Even if you don't want to completely undo the change, maybe offer the customer the option to control this behavior so each customer can customize it to meet their needs.

    Lucas McCuistian supported this idea  · 

  2. Allow Child tickets to inherit owner across queues

    15 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Lucas McCuistian supported this idea  · 

  3. Support for multiple active directory domains

    91 votes
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    under review  ·  3 comments  ·  KACE Systems Management Appliance (SMA) » Single-Sign-On  ·  Admin →
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    Lucas McCuistian commented  · 

    Yes, this would be very helpful. For our main domain, the SSO works well, but it is very confusing for anyone on any of our other domains as they essentially get 2 prompts to login to the portal, but the first one they have to cancel in order to get directly to the standard sign on screen for the portal.

    Lucas McCuistian supported this idea  · 

  4. Microsoft Outlook plug-ins

    280 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

    Lucas McCuistian supported this idea  · 

  5. Add a Ninite-like library of commonly used software

    365 votes
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    9 comments  ·  KACE Systems Management Appliance (SMA) » Managed Install  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

    Lucas McCuistian supported this idea  · 

  6. Project Management and Tasks/TODO's or Import from MSProject.

    9 votes
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    1 comment  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    Lucas McCuistian supported this idea  · 
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    Lucas McCuistian commented  · 

    I agree. It seems like this has been requested several times, but declined due to insufficient votes. The problem is all the votes are spread out.

    https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/10096149-project-management

    https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/16609972-project-management-todo-task-list-module

    https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/6509114-resource-allocation-and-scheduling

    https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/6450213-gantt-chart-calendar-for-planning-providing-suppor

    Maybe we can get some traction on this one, as it is really needed.

  7. Have agent update K1000 when IP changes

    202 votes
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    8 comments  ·  KACE Systems Management Appliance (SMA) » Agent  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for your very thorough desciption of the issue. We will consider this as a feature request in the future. We prioritize based on feedback like yours – so we encourage others to vote for this feature request.

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    Lucas McCuistian commented  · 

    Isn't this similar to this request, which says it was completed in 2019?

    https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/5444634-check-client-ip-address-when-agent-checks-in

    Lucas McCuistian supported this idea  · 

  8. Sync users with AD

    288 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA)  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for posting this request. We encourage others to “vote it up” for consideration in a future release.
    Note that as of SMA 8.0, you can manually archive users, but the understanding on this request is that we automate it and that is what is under review.

    Lucas McCuistian supported this idea  · 

  9. Drop down list of categories in the knowledge base

    162 votes
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    under review  ·  11 comments  ·  KACE Systems Management Appliance (SMA) » Knowledge Base  ·  Admin →
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    Lucas McCuistian supported this idea  · 

  10. The Knowledge Base should have an author field

    143 votes
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    14 comments  ·  KACE Systems Management Appliance (SMA) » Knowledge Base  ·  Admin →
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    Lucas McCuistian supported this idea  · 

  11. Allow for modification of the user survey at the end of the ticket

    195 votes
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    14 comments  ·  KACE Systems Management Appliance (SMA) » Service Desk  ·  Admin →
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

    Lucas McCuistian supported this idea  · 

  12. Progress bar on patch deployment + Summary of patching

    564 votes
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    under review  ·  14 comments  ·  KACE Systems Management Appliance (SMA) » Agent  ·  Admin →
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    Lucas McCuistian supported this idea  · 

  13. Fix the SMTP test when using Anonymous authentication

    33 votes
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    5 comments  ·  KACE Systems Management Appliance (SMA) » Appliance  ·  Admin →
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    Lucas McCuistian commented  · 

    Yes please fix. This is indeed frustrating when trying to trouble shoot outbound email issues.

    Lucas McCuistian supported this idea  · 

  14. Ability to apply K1 labels from the K2 as postinstall tasks

    160 votes
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    under review  ·  5 comments  ·  KACE Systems Deployment Appliance (SDA) » New Features  ·  Admin →
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    Lucas McCuistian supported this idea  · 

  15. Filter Inventory by Logged on User

    15 votes
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    0 comments  ·  KACE GO  ·  Admin →
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    under review  ·  Patrick responded

    This is very difficult to do, given the way that information is architected in the K1000. We may implement this at a later date.

    Lucas McCuistian supported this idea  · 

  16. Add the ability to assign a label to a machine

    56 votes
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    under review  ·  1 comment  ·  KACE GO  ·  Admin →
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    Lucas McCuistian supported this idea  · 

  17. There should be a save and close button in the service desk, much like Spiceworks has.

    26 votes
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    1 comment  ·  KACE GO  ·  Admin →
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    Lucas McCuistian supported this idea  · 

Feedback and Knowledge Base

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