Joseph Blake

← Customer Feedback for Quest KACE

My feedback

  1. Read only screen for Open tickes

    3 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Joseph Blake commented  · 

    You can do this now. Ticket lists have auto-refresh. Just login an account on a computer connected to your large display and set the auto-refresh. May not be able to set it as "read only" but just don't leave the keyboard/mouse out in the open if you don't trust people in that area.

  2. Allow saving of common LDAP credentials to apply to many filters.

    18 votes
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    under review  ·  6 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Joseph Blake commented  · 

    I concur. Important that it not be limited to one set of ldap credentials system-wide. We get our user import from a different ldap server than our computers.

    Joseph Blake supported this idea  · 

  3. Allow multiple assignments to Service Desk tickets without creating child tickets

    169 votes
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    12 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Joseph Blake commented  · 

    Absolutely. A previous employer used Footprints, and I miss the ability to be able to assign groups (generically) and multiple explicit technicians to tickets. This is a high priority for me.

    Joseph Blake supported this idea  · 

  4. Ability to rename "name" field for assets

    67 votes
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    9 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Joseph Blake commented  · 

    Also, the ability to change the field type (again, such as a PO, I only want numbers, no other text characters)

    Joseph Blake shared this idea  · 

  5. Configure charlie root (daily) email

    138 votes
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    10 comments  ·  SDA (K2000) » New Features  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  RogerL responded

    We have some new features planned that include parts of this suggestion. Stay tuned!

  6. CAS support for single sign on authentication

    193 votes
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    under review  ·  15 comments  ·  SMA (K1000) » Single-Sign-On  ·  Flag idea as inappropriate…  ·  Admin →
    Joseph Blake supported this idea  · 
    Joseph Blake commented  · 

    This would greatly help your higher education customers.

  7. Show mapped network drives in computer inventory

    82 votes
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    6 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    This was added to the development backlog. We encourage others to vote as we use this input for prioritizing our release plans.

  8. Run a script once on a client. If successful the script should not run a second time on the client.

    4 votes
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    0 comments  ·  SMA (K1000) » Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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