Adam Martin

← Customer Feedback for Quest KACE

My feedback

  1. Asset - Ability to do bulk edits

    345 votes
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    18 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    Adam Martin commented  · 

    This would be a huge feature. My worst nightmare is bulk editing assets (especially Licenses, it takes FOREVER).

    Adam Martin supported this idea  · 

  2. Improved handling of 64 bit Windows

    630 votes
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    45 comments  ·  SMA (K1000) » Agent  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ken Galvin responded

    Thank you for your input. Offering both 32 and 64 bit clients would double our Windows agent QA testing time and we are sensitive to the impact of extending test times as it impacts our ability to release full-featured updates at our desired pace. A surprisingly large amount of our customers still need 32bit support today. We are going to continue monitoring this closely to determine the best time to drop 32 bit support (of course older versions of the agent would still be available once we moved to 64 bit). In the meantime, it would be helpful to know specifically what difficulties a 32bit client is causing so we might consider work-arounds in parallel with the 64bit only decision.

  3. Alert \ Notification Tool: Allow us to add in our company name\symbol to the alert header..

    73 votes
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    under review  ·  14 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Adam Martin commented  · 

    Just FYI to all - working with Kace support we finally got our alert custom logo working. I am not sure what the cause was but whatever changes they made fixed our situation.

    I cannot say if Rudy's suggestion of using the script template to run a more customized alert works. I have never been able to get that working correctly.

    I do say that over time and several system upgrades, the Alerts have seemed to work better. Would still be extremely helpful if we could customize the alert title bar - VERY confusing to users as it stands right now.

    Adam Martin commented  · 

    @Rudy: The problem is that the logo override feature for the alert function currently does not work. Using the "scripts" message box may be able to customize the text but the logo is still the stock Kace image regardless of any custom image uploads.

    Adam Martin commented  · 

    We are a new user to Kace (about 2 weeks in). After playing with the device, I am shocked that the Alert tool is so buggy. Definitely need to be able to add our logo (current uploader does not work, support confirmed this is a known issue). Also need to change the Alert title text from KBOXDesktopAlert as it is extremely confusing to our users. Until this changes, we probably won't use this feature which is a major letdown.

  4. disable the daily email notifications Charlie Root from K1000

    147 votes
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    6 comments  ·  SMA (K1000) » Reporting  ·  Flag idea as inappropriate…  ·  Admin →

  5. Import floor map images for tracking physical asset location

    668 votes
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    26 comments  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Dean Wade responded

    Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

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