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Adam Martin

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  1. 77 votes
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    Adam Martin commented  · 

    Just FYI to all - working with Kace support we finally got our alert custom logo working. I am not sure what the cause was but whatever changes they made fixed our situation.

    I cannot say if Rudy's suggestion of using the script template to run a more customized alert works. I have never been able to get that working correctly.

    I do say that over time and several system upgrades, the Alerts have seemed to work better. Would still be extremely helpful if we could customize the alert title bar - VERY confusing to users as it stands right now.

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    Adam Martin commented  · 

    @Rudy: The problem is that the logo override feature for the alert function currently does not work. Using the "scripts" message box may be able to customize the text but the logo is still the stock Kace image regardless of any custom image uploads.

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    Adam Martin commented  · 

    We are a new user to Kace (about 2 weeks in). After playing with the device, I am shocked that the Alert tool is so buggy. Definitely need to be able to add our logo (current uploader does not work, support confirmed this is a known issue). Also need to change the Alert title text from KBOXDesktopAlert as it is extremely confusing to our users. Until this changes, we probably won't use this feature which is a major letdown.

  2. 763 votes
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