Tom O'Neal

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  1. 8 votes
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    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom O'Neal commented  · 

    This is the biggest feature I miss from using other ticketing systems. It seems crazy that I can look at a queue and not get any notifications unless I go through my email.

    It can even be expanded now that browsers are able to display desktop notifications from sites.

    Tom O'Neal supported this idea  · 
  2. 4 votes
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    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Tom O'Neal supported this idea  · 
  3. 192 votes
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    started  ·  12 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Tom O'Neal supported this idea  · 
  4. 23 votes
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    2 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Tom O'Neal supported this idea  · 
  5. 7 votes
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    under review  ·  2 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Tom O'Neal supported this idea  · 
  6. 7 votes
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    0 comments  ·  SMA (K1000) » UX  ·  Flag idea as inappropriate…  ·  Admin →
    Tom O'Neal supported this idea  · 
  7. 6 votes
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    1 comment  ·  SMA (K1000) » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom O'Neal commented  · 

    I would go even further and request that unique titles be added to all pages. As someone who administrates the SMA and handles some ticket requests, it becomes difficult to keep track of what tabs are for what use.

    Tom O'Neal supported this idea  · 
  8. 276 votes
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    10 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Tom O'Neal supported this idea  · 
  9. 286 votes
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    4 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    We are excited to announce that version 11.0 of the KACE Systems Management Appliance (SMA) is almost ready for the Beta/Release Candidate program. This release will contain the feature you requested. If you are interested in participating in the Beta/Release Candidate program, please send an email to the Beta Team with “Take this ticket” in the subject to:

    KACE_BETA@quest.com
    Tom O'Neal supported this idea  · 
  10. 731 votes
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    under review  ·  15 comments  ·  SMA (K1000) » Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    Tom O'Neal supported this idea  · 

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