This would be fantastic. Get a lot of users asking how they can just see what's open, rather than having to go to advanced viwe, status, etc.etc. One click an they can switch between Active and All would be very welcome!!
This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
I completely agree - I cannot believe this functionality is not already available! It's much like using sub-categories in the Helpdesk module. We're just about to start to use the Asset module and this is quite an omission. Please include this in a future version.
This is an area of the system that certainly needs developing. Having an Author recorded in some way would be very beneficial. It looks like this should be there with the "Show All History" link, but it does not seem to return any data.
It also looks very poor if you make this a required field as the (Required) appears under the category too.
This is targetted for the next major release
I agree with most comments here - this find of development would be very welcome!!
15 votesAnthony Mazzara shared this idea ·
This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release
We would like the ability to give admin access (ie, add categories, change ticket layout, etc.) on a queue by queue basis, eg: give a helpdesk supervisor ability to administer their helpdesk queue, whilst not give them access to other queue's.