Anthony Mazzara

My feedback

  1. 6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Anthony Mazzara commented  · 

    This would be fantastic. Get a lot of users asking how they can just see what's open, rather than having to go to advanced viwe, status, etc.etc. One click an they can switch between Active and All would be very welcome!!

    Anthony Mazzara supported this idea  · 
  2. 99 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

    Anthony Mazzara supported this idea  · 
  3. 23 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  SMA (K1000) » Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    Anthony Mazzara commented  · 

    I completely agree - I cannot believe this functionality is not already available! It's much like using sub-categories in the Helpdesk module. We're just about to start to use the Asset module and this is quite an omission. Please include this in a future version.

    Anthony Mazzara supported this idea  · 
  4. 132 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    13 comments  ·  SMA (K1000) » Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
    Anthony Mazzara supported this idea  · 
    Anthony Mazzara commented  · 

    This is an area of the system that certainly needs developing. Having an Author recorded in some way would be very beneficial. It looks like this should be there with the "Show All History" link, but it does not seem to return any data.

  5. 7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Anthony Mazzara commented  · 

    It also looks very poor if you make this a required field as the (Required) appears under the category too.

  6. 432 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    27 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Anthony Mazzara commented  · 

    I agree with most comments here - this find of development would be very welcome!!

    Anthony Mazzara supported this idea  · 
  7. 15 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    Anthony Mazzara shared this idea  · 
  8. 108 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  SMA (K1000) » Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    Anthony Mazzara commented  · 

    We would like the ability to give admin access (ie, add categories, change ticket layout, etc.) on a queue by queue basis, eg: give a helpdesk supervisor ability to administer their helpdesk queue, whilst not give them access to other queue's.

    Anthony Mazzara supported this idea  · 

Feedback and Knowledge Base